Careers at Albertsons Companies

MISSION

Albertsons Companies Inc (“Albertsons”) seeks to offer benefits to its customers, employees and vendor partners through excellent customer service, high quality products, and great everyday value across every aisle of its stores.

FOUNDING STORY

Albertsons was founded in 1939 by Joe Albertson, who opened the first Albertson store in Boise, Idaho.  The original store included a number of attractions, including free parking, a money-back guarantee, and an ice cream shop. 

The store was successful in its early years. Joe Albertson used his initial proceeds to expand his business’ reach, opening stores in neighbouring Nampa, Caldwell, Emmett, and Pearl Harbor.  In 1959, Albertsons went public, the business continuing to grow and expand across the US.  By 1964, the company operated a network of 100 stores.

In 1982, Albertsons reorganised its operating structure into four regions: California, Northwest, Intermountain, and South. 

The company also continued to grow its network of stores, building or acquiring around 283 stores during the 1980s. 

This expansion continued throughout the 1990s, with Albertsons acquiring stores from American Stores, Seessel’s, Bruno’s, and Buttrey Food and Drug in Texas, Oklahoma, North Dakota, Tennessee, Missouri, Georgia, Iowa, Arkansas, and Florida. 

In the early 2000s, Albertsons was forced to restructure.  It was sold to a consortium of companies, led by Supervalu, in 2006. 

In 2013, the company was again sold to Cerberus Capital Management. 

The company has since made several acquisitions, including of United Supermarkets LLC and Safeway. 

Albertsons is now one of the largest grocery groups in the US, operating more than 2,200 stores and employing around 250,000 workers.

Business model of Albertsons Companies

Customer Segments

Albertsons serves a large consumer base through its various grocery and supermarket chains.  The company operates multiple brands – including United Supermarkets, Safeway, Randalls, Albertsons, Star Market, and Carrs – that target a range of consumer demographics. 

An online database of customer demographics suggests that Albertsons attracts customers from a wide spectrum of demographic groups. 

The company, however, appears to be particularly popular with customers of Hispanic or Asian descent, and with families that have a household income of more than USD 80,000 per year.  Albertsons customers typically purchase 3 or more than 10 items per visit.

Albertsons is based in the US.  The operations of its flagship Albertsons chain and of its other brands are focused on its home market of North America. 

The company and its brands do not appear to have any significant international operations.

Value Propositions

Albertsons provides value to its customers in the following ways:

  • Reputation and Track Record – Albertsons is among the largest and most well-known grocery chain operators in the US, and it has an established reputation as a reliable and efficient operator that dates back almost a century;
  • Multiple Brands – Albertsons controls a portfolio of grocery brands and supermarket chains in the US – including Albertsons, United Supermarkets, Safeway, Star Market, and Randalls – enabling it to attract a wide range of customers and demographics;
  • Reach and Accessibility – Albertsons operates an extensive network of stores across the US, comprising more than 2,300 individual outlets, as well significant storage and distribution infrastructure, which enables the company to serve customers quickly and efficiently;
  • Customer Service – Albertsons offers its customers a high level of customer service and care, helping its various brands to attract recurring business from its customers;
  • Ecommerce – Albertsons operates several online shopping platform sunder its various brands, which allow customers to access grocery services and home delivery from the comfort of their own homes; and
  • Product Range and Prices – Albertsons offers a wide range of products – including everyday household items – at reasonable prices, making its products accessible to a wide customer base.

Channels

Albertsons primarily sells its products to customers through its extensive network of brick and mortar stores across the US, including under the Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs Quality Centers, Haggen, United Supermarkets, Market Street, Amigos, United Express, Sav-On, Jewel-Osco, Acme, Shaw's and Star Market.  These supermarkets and grocery stores are staffed by sales personnel who serve customers directly.

In addition to its physical retail outlets, Albertsons’ brands also operate online grocery platforms, through which customers are able to browse and purchase items online, and arrange either to pick up groceries or to have them delivered to their home. 

The company also operates a meal kit company under the Plated brand, through which customers can have meal kits delivered to their homes.   

Albertsons’ sales channels are supported by extensive distribution and logistics infrastructure, including warehouses, service centres, and distribution centres.

Customer Relationships

Albertsons, across its brands and chains, seeks to secure recurring business from its customers.  The company encourages customers to return through its reasonable prices and customer service, as well as through its various rewards schemes. 

The company’s brands offer customers rewards, discounts, and benefits for being frequent customers.

Albertsons is additionally able to communicate directly with customers through the various social media accounts of its brands, including with LinkedIn, Facebook, Twitter, and YouTube.

Key Activities

Albertsons is engaged in the operation of food and drug retail stores across the US that offer grocery products, general merchandise, health and beauty care products, pharmacy, fuel, and other items and services. 

The company’s retail operating divisions are geographically based and are reported in one reportable segment. 

The company’s operating segments and reporting units are made up of 13 divisions.  The company operates stores under various banners, including Albertsons, Safeway, Vons, Jewel-Osco, Shaw’s, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen and Carrs, as well as meal kit company.  Across all operating segments, the Company operates primarily one store format.

Each store offers the same general mix of products with similar pricing to similar categories of customers, have similar distribution methods, operate in similar regulatory environments and purchase merchandise from similar or the same vendors.

Key Partners

Albertsons works closely with a range of companies and organisations in the delivery of effective and efficient retail services. 

These partners can be organised broadly into the following categories:

  • Supplier and Vendor Partners, comprising suppliers of products and merchandise that are sold across the company’s various stores and brands, as well as providers of other third-party service providers that support the company’s corporate activities more broadly;
  • Distribution and Logistics Partners, comprising logistics and distribution companies that support the company’s warehousing and distribution operations, ensuring that its stores are stocked quickly and efficiently;
  • Community Partners, comprising various non-profit and charitable organisations, with which the company collaborates on community and social projects across the US;
  • Technology Partners, including a number of technology companies that assist in developing, implementing, and maintaining the company’s ecommerce platforms and online grocery delivery services;
  • Strategic Partners, comprising a range of companies with which the company collaborates on other projects, including business development, marketing, sponsorship, and other projects.

Albertsons has launched a number of partnerships in recent years.  In 2017, the company launched a partnership with Instacart to assist in the implementation of its online shopping and delivery services. 

In 2018, the company established a partnership with venture capital firm Greycroft to help grow emerging companies and technology in the grocery sector.

Key Resources

Albertsons’ business depends on its ability to provide grocery products to customers conveniently, efficiently, and at reasonable prices. 

As such, the company’s key resources are its stock and supply chain, its distribution and logistics infrastructure, its brands, its network of retail outlets, its online grocery platforms and IT infrastructure, and its personnel. 

Albertsons notably owns and or leases more than 2,300 brick and mortar retail outlets across the US. 

Cost Structure

Albertsons incurs costs in relation to the acquisition of merchandise and supplies, the procurement of third party services, the operation of its distribution and storage networks, the operation of its retail outlets – including rental and utility costs, the maintenance and development of its online platforms and IT infrastructure, the payment of salaries and benefits to its personnel, and the management of its partnerships. 

In 2017, Albertsons recorded annual cost of sales in the amount of USD 43.56 billion and selling and administrative expenses in the amount of USD 16.22 billion. 

Revenue Streams

Albertson generates revenue through the operation of grocery and supermarket chains across the US. 

The company derives its revenue primarily through the collection of sales fees from customers across its network of brick and mortar stores.  The company also derives revenue from online transactions via its various online platforms. 

In 2017, Albertsons generated annual revenue in the amount of USD 59.92 billion, up marginally on the USD 59.68 billion recorded by the company the previous year. 

Our team

Jim Donald,
President and Chief Executive Officer

info: Jim Donald (“Donald”) has served as President and Chief Executive Officer of Albertsons since 2018. He is responsible for leading the company’s overall strategic direction. He first joined the company in 2018 as its President and Chief Operating Officer. He also serves as a member of the Board of Directors at Barry Callebaut AG. Donald first joined Albertsons in 1976. He held a series of roles of increasing responsibility, culminating in a spell as Vice President of Operations in Arizona. In 1991, he was recruited by Walmart to lead the development of the company’s grocery business and Superstore development. He left Walmart to join Safeway in 1994 as Senior Vice President the Eastern Region, a position he held for two years.  In 1996, he was appointed Chief Executive Officer at Pathmark Stores from, following which he served as President and Chief Executive Officer at Starbucks from 2002. Donald went on to serve Chief Executive Officer of Haggen, and Extended Stay America Inc, before joining Albertsons. 

Anuj Dhanda,
Executive Vice President and Chief Information Officer

info: Anuj Dhanda (“Dhanda”) has served as Executive Vice President and Chief Information Officer at Albertsons since 2015. He is responsible for overseeing the company’s information technology systems and data management operations. Dhanda began his career at JPMorgan Chase in 1989, where he held several roles including spells as Vice President of Strategic Planning and Senior Vice President of Marketing. In 1995, he joined PNC, where he served in several senior leadership positions, beginning with a spell as Senior Vice President of Business Banking, followed by tenures as Chief Information Officer of Retail Bank, Chief Information Officer of PNC Bank, and Chief Information Officer. Prior to joining Albertsons, Dhanda served as Senior Vice President of Digital Commerce and Chief Information Officer at Giant Eagle Inc from 2013.

Bob Dimond,
Executive Vice President and Chief Financial Officer

info: Bob Dimond (“Dimond”) has served as Executive Vice President and Chief Financial Officer at Albertsons since 2014. He is responsible for leading the company’s financial management operations, including the activities of its accounting, tax, audit, and investor relations units. Dimond is an experienced financial executive. He began his career in 1988 at Smith’s Food and Drug, where he held several roles, culminating in a spell as Vice President of Administration and Controller. In 1998, he joined Fred Meyer as Group Vice President and Chief Financial Officer, the first of several Chief Financial Officer roles. He has since held similarly senior financial roles, including as Group Vice President and Chief Financial Officer of the Western Region at Kroger, Executive Vice President and Chief Financial Officer at Nash Finch Company, Senior Vice President and Chief Financial Officer at Wild Oats Market, and second spell as Chief Financial Officer at Nash Finch Company.

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