Careers at Eastman


Eastman Chemical Company’s mission is to produce a broad range of products found in items people use every day.

Business segments

Eastman is a provider of specialty chemicals, fibers, and plastics.  The firm operates five reportable business segments:

  • Additives & Functional Products (AFP) – Manufactures chemicals for products in the coatings, tires, consumables, animal nutrition, crop protection, and energy markets. Key offerings are propylene derivatives, alkylamine derivatives, insoluble sulfur, cellulose esters, polyester polymers, and hydrocarbon resins. The segment accounted for 25% of total sales in 2015.
  • Adhesives & Plasticizers (A&P) – Produces intermediate chemicals. Key offerings are integrated olefins, polyesters platforms, and hydrocarbon resins platforms. The segment accounted for 12% of total sales in 2015.
  • Advanced Materials (AM) – Produces and markets polymers, films, and plastics with performance properties for value-added end uses in transportation, consumables, building and construction, durable goods, and health and wellness products. Key offerings are cellulose esters, polyesters, polyvinyl butyral films, and polyester films. The segment accounted for 25% of total sales in 2015.
  • Fibers – Manufactures and sells Estron acetate tow and Estrobond triacetin plasticizers for use primarily in the manufacture of cigarette filters; Estron natural (undyed) and Chromspun solution-dyed acetate yarns for use in apparel, home furnishings, and industrial fabrics; and cellulose acetate flake and acetyl raw materials for other acetate fiber producers. Accounted for 13% of sales in 2015.
  • Specialty Fluids & Intermediates (SFI) – Leverages large scale and vertical integration from the acetyl, olefins, and alkylamine streams and proprietary manufacturing technology for specialty fluids to manufacture diversified products that are sold externally for use in markets such as industrial chemicals and processing, building and construction, health and wellness, and agrochemicals. The segment accounted for 25% of total sales in 2015.


After World War I ended, there was a scarcity of raw materials such as optical glass, photographic paper, gelatin, and chemicals in the U.S. George Eastman, founder of imaging supplies firm Eastman Kodak, wanted to establish an independent source of chemicals for his operations. So he searched the forests of Kingston, Tennessee for materials, and in 1920 he launched Tennessee Eastman.

Tennessee Eastman had two major platforms, acetyls and organic chemicals, which were used to create products such as sodium acetate, calcium acetate, acetic acid, and acetic anhydride. The company played an important role in producing explosives for World War II. In the ensuing decades, it greatly diversified its portfolio, manufacturing products for use in all aspects of everyday life.

In 1983 Eastman opened the first commercial coal gasification facility in the U.S., used to produce chemicals from syngas instead of the usual petroleum. The next decade saw significant growth in its geographic reach and revenues. In 1994 Tennessee Eastman was spun off from Eastman Kodak as Eastman Chemical Company, an independent firm. It began trading on the New York Stock Exchange.

Logo © by Eastman auto and power(Automotive division) under CC BY-SA 4.0

Business model of Eastman

Customer Segments

Eastman has a mass market business model, with no significant differentiation between customer segments. The company targets its offerings at firms across industries and sizes.

Value Proposition

Eastman offers four primary value propositions: accessibility, innovation, risk reduction, and brand/status.

The company creates accessibility by providing a wide variety of options. It manufactures products with applications in a broad range of industries, including Agriculture, Appliances, Building & Construction, Food & Beverage, Personal Care, Electronics, Housewares, Infant Care, Medical, and Transportation. It also provides many development and commercialization services through its Custom Manufacturing business, with analytical, development, process, and synthesis capabilities.

The company embraces innovation as part of its culture. One of its core technologies is its Glass Polymer family of cosmetic materials, touted as an innovative alternative to traditional polymers and glass for packaging. The family’s key benefits include the following:

  • Sustainability – All products in the family are Bisphenol-A (BPA) free and are free of substances such as Sulfur, Halogens, Nitrogen, Mercury, Lead, Cadmium, and Hexavalent chromium. Polymers are produced from 45% sustainably harvested softwood trees and cotton. Benefits of these qualities include longer shelf life, better process yield, and improved recyclability.
  • Performance – Products in the family can be processed into any shape, through processes ranging from extrusion to injection blow molding. Still, their tough nature can support thick or thin walls. Other benefits include chemical resistance, precision fit, and reduced overall cycle times.

The company reduces risk by maintaining high safety standards. It supports and complies with the European Union‘s Regulation EC 1907/2006, which concerns the Registration, Evaluation, Authorisation, and Restriction of Chemicals (REACH). REACH’s main purpose is to determine the hazards of chemicals and carry out risk assessments to protect human health and the environment.

The company has established a powerful brand due to its success. It serves customers in over 100 countries, has 15,000 employees worldwide, and generated revenues of $9.6 billion in 2015. Also, it has won many honors, including the following:

  • Recognition as One of the Best Places to Work in 2016 by Glassdoor
  • Recognition as one of the World’s Most Ethical Companies by the Ethisphere Institute (2015)
  • The ENERGY STAR Partner of the Year Award from the U.S. Environmental Protection Agency (EPA) for five consecutive years


Eastman’s main channel is its direct sales team, whose members operate in over 40 countries. It also sells its products through distributors, contract representatives, and its website. The company promotes its offering through its social media pages and participation in conferences.

Customer Relationships

Eastman’s customer relationship is primarily of a self-service nature. Customers utilize its products while having limited interaction with employees. The company’s website provides many useful resources such as product literature (safety data sheets/sales specs/technical data), tools (solvent comparison tool/solvent reformulation tool/TPE resin selector), and answers to frequently asked questions.

Despite this orientation, there is also a personal assistance component in the form of its close working relationship with clients through its Custom Manufacturing business.

Key Activities

Eastman’s business model entails designing, developing, and manufacturing products for its clients, as well as providing related services.

Key Partners

Eastman’s key partners are the suppliers that provide it with the raw materials and energy it needs to manufacture its products. It utilizes multiple suppliers for most materials. It forms contracts with these companies that last from two to five years. Key raw materials include cellulose, propane, paraxylene, propylene, polyvinyl alcohol, methanol, natural gas, and various precursors for specialty organic chemicals. Key energy sources include coal, natural gas, and electricity.

Eastman also maintains important partnerships with academia. It operates the Eastman Innovation Center at North Carolina State University, which combines the company’s industrial expertise with the school’s research resources. It also works with the University of North Carolina-Chapel Hill to obtain staff with strong chemical competencies for the center.

Key Resources

Eastman’s main resources are its human resources, who include the scientists and engineers that design, develop, and manufacture its products.

It also depends heavily on its physical resources, which include the more than 50 manufacturing sites it operates in 16 countries across the United States, Europe, Asia-Pacific, and Latin America. Furthermore, the company maintains the Paint Spray Facility, which develops and tests innovative coating additives, and the Color Technology Center, which blends colors and additives with copolyesters, cellulosics, and polyester alloys.

Lastly, the firm places a high priority on intellectual property, with more than 700 active U.S. patents, over 1,900 active foreign patents, and more than 5,000 active worldwide trademark applications/registrations.

Cost Structure

Eastman has a cost-driven structure, aiming to minimize expenses through significant automation. Its biggest cost driver is cost of sales, a variable cost. Other major drivers are in the areas of sales/marketing, research/development, and administration, all fixed costs.

Revenue Streams

Eastman has one revenue stream: revenues it generates from the sales of its products and services to customers. Sales typically occur through the formation of long-term contracts.


Our team

Mark Costa,
Chairman and CEO

info: Mark Costa earned a Bachelor’s degree in Economics at the University of California at Berkeley and an MBA at Harvard Business School. He previously held several senior roles at Eastman, including President, Chief Marketing Officer, and head of the integrated supply chain.

Michael H.K. Chung,
SVP and Chief International Ventures Officer

info: Michael H.K. Chung earned a diploma in Textile Chemistry at Hong Kong Polytechnic University and a Master's degree in Polymer Science at University of Bradford. He previously served as  Managing Director, Asia Pacific Region of Eastman.

Mark K. Cox,
SVP, Chief Manufacturing, Supply Chain and Engineering Officer

info: Mark K. Cox earned a B.S. degree in Chemical Engineering at the University of Tennessee and an MBA at Northwestern University. He previously served as  VP, Worldwide Engineering & Construction at Eastman.

Stephen G. Crawford,
SVP and Chief Technology Officer

info: Stephen G. Crawford earned a B.S. in Chemical Engineering at the University of Tennessee. He previously served as Vice President, Functional Products Technology and as Vice President, Specialty Polymers, and Coatings Technology at Eastman.