Careers at Encompass Health

MISSION

Encompass health Corp (“Encompass Health”) aims to make high quality and affordable rehabilitative and home health care services accessible to customers across the US, offering innovative and effective solutions.

FOUNDING STORY

Encompass Health was founded in February 1984 by Richard M. Scrushy.

In its first year, operating under the name Amcare Inc, the Company opened its first facility in Little Rock, Arkansas and later a second facility in Birmingham, Alabama.  In 1985, the Company changed its name to HealthSouth Rehabilitation Corp.

The Company listed on the NASDAQ under the ticker symbol HSRC in 1986 and in September 1988 moved to the New York Stock Exchange.

With the proceeds from its initial public offering, Encompass Health was able to expand its operations, and by 1990 operated a network of 50 health care facilities across the US.

In 1993, the Company made its first significant acquisition, purchasing 28 hospitals and 45 outpatient rehabilitation facilities from National Medical Enterprise for a reported cash consideration of USD 300 million.

The deal effectively doubled the Company's annual revenue to USD 1 billion and made Encompass Health the largest provider of rehabilitative care in the US.  Encompass Health followed this acquisition in 1994 with the  purchase of Birmingham-based ReLife for USD 180 million in stock.

Encompass Health is among the largest health care providers on the US, particularly in the field of rehabilitative care.

The Company employs approximately 40,000 members of staff across 130 hospitals and 278 home health and hospice locations, as well as corporate offices, across 36 US states and Puerto Rico.

Approximately one in three patients in the US receiving inpatient rehabilitative care, receive it through an Encompass Health rehabilitation hospital.

Encompass Health has a current market capitalisation of approximately USD 5.82 billion.

Business model of Encompass Health

Customer Segments

Encompass Health offers a range of rehabilitative, home care, and hospice services.

As a health service provider, the Company typically serves members of the consumer populations, namely:

  • Elderly Patients, comprising individuals who are in old age and require specialised care services and professional support at home;
  • Chronic Sufferers, comprising individuals who suffer from chronic or degenerative diseases and require specialised at-home care; and
  • Recovering Patients, comprising patients that are recovering from illness or injury and require dedicated rehabilitative care.

Encompass Health provides health and rehabilitative services to patients across the US, offering services to individuals across 36 US states and the territory of Puerto Rico.

The Company does not appear to have any significant international operations.

Value Propositions

Encompass Health provides value to its customers in the following ways:

  • Reputation and Track Record – Encompass Health is an established name in the US health care industry and a leading provider of rehabilitative care services, with a reputation for providing high quality services and care;
  • Reach and Accessibility – Encompass Health has a nationwide network of clinics, hospitals, and treatment centres across 36 states and Puerto Rico, and offers at-0home care services to patients, ensuring that it is able to serve as broad a customer base as possible;
  • Specialised Services – Encompass health offers a range of highly specialised health services – including rehabilitative care, hospice, and home care services – providing specialised care to a smaller demographic of patients;
  • Experience and Expertise – Encompass Health employs highly trained health care professionals who have proven expertise or experience in the fields of rehabilitative and hospice care, ensuring that patients receive the best possible treatment; and
  • Partnerships – Encompass Health partners with a wide range of health care systems in the US, ensuring that its services can be accessed easily by a wide range spectrum of patients.

Channels

Encompass Health serves its customers directly through its network of medical facilities across the US, comprising 130 hospitals and 278 home health and hospice locations across 36 US states and Puerto Rico.

These facilities are staffed by the company’s medical practitioners and clinical staff who provide in-person care to patients.

The Company also provides care directly to patients in their own homes where necessary.

Encompass Health operates a website at www.encompasshealth.com, through which customers are able to find Encompass Health facilities and contact the Company directly.

Customer Relationships

Encompass Health seeks to establish longstanding relationships with its patients by providing high-quality, reliable, and efficient services across its network of healthcare facilities.

The Company’s medical personnel provide personalised care to the Company’s patients, building rapport and close relationships in order to instill trust and build lasting relationships.

Through its above-noted website, Encompass Health provides a range of information and resources on a self-service basis.

This includes information on the Company’s services and treatment options, information on the company’s leadership, and information on the Company’s recent activities.

Encompass Health also operates a customer support team that patients can contact online or over the phone in order to access additional information, make queries, or make complaints.

Encompass Health is additionally able to communicate directly with customers through its various social media accounts, including with  LinkedIn, Facebook, Twitter, and YouTube.

Key Activities

Encompass Health, formerly HealthSouth, is a provider of post-acute healthcare services, offering both facility-based and home-based post-acute services in 36 US states and Puerto Rico.

The Company organises its operations into several segments, including Inpatient Rehabilitation, and Home Health and Hospice. It serves patients primarily via its network of inpatient rehabilitation hospitals, home health agencies, and hospice agencies.

Encompass Health provides specialised rehabilitative treatment on both an inpatient and outpatient basis, and offers a range of home health and hospice services through its Encompass Home Health and Hospice business, which operates home health and hospice agencies in 30 states, focused largely in the Southeast, Oklahoma, and Texas.

The Company currently operates a total of 130 hospitals and 278 home health and hospice locations across the US.

Key Partners

Encompass Health works with a network of partner companies and organisations across the US to ensure that its services are competitive and attractive.

These partners can be organised broadly into the following categories:

  • Supplier and Vendor Partners, comprising suppliers of medical equipment and drugs that are used in the Company’s core treatment operations, as well as third party providers of services that support the Company’s corporate efforts more broadly;
  • Healthcare System Partners, comprising various US health care systems, such as Medicare and Medicaid, under which patients are able to access the Company’s services;
  • Medical Insurance Partners, comprising various private health insurance providers that offer medical coverage to consumers through which Encompass Health’s services can be accessed;
  • Research and Innovation Partners, comprising a range of medical research and medical technology companies with which the Company collaborates to find innovative and effective new treatments and tools for its patients; and
  • Strategic Partners, comprising other commercial enterprises with which the Company collaborates on marketing, brand development, and other projects.

Encompass Health has launched a number of partnerships in recent years.

The Company has notably partnered with Premier Health to develop a rehabilitative care hospital in Ohio, and partnered with brand consultancy Prophet to launch a rebranding of the Company.

Key Resources

Encompass Health’s business model is dependent on its ability to provide high quality rehabilitative, home care, and hospice services to patients in the US.

As such, the Company’s key resources are its medical facilities – including hospitals, clinics, and agencies, its specialist medical personnel, its inventory of medical equipment and drugs, its suppliers and supply chain infrastructure, its partnerships, and its IT and communications infrastructure.

The Company’s most significant resources are its physical properties, which comprise 130 hospitals and 278 home health and hospice locations across the US, without which the Company could not perform.

Cost Structure

Encompass Health incurs costs in relation to the operation of its medical and office facilities – including occupancy and utility costs, the procurement of medical supplies and equipment, the procurement of third party services, the payment of salaries and benefits to its personnel ,the implementation of marketing and branding campaigns, the management and maintenance of its IT and communications infrastructure, and the management of its partnerships.

In 2018, Encompass Health recorded total operating expenses for the year in the amount of USD 3.65 billion.  This included salaries and benefits totalling USD 2.35 billion, general and administrative costs totalling USD 220.2 million, supply costs totalling USD 158.7 million, and occupancy costs totalling USD 78.0 million.

Revenue Streams

Encompass Health generates revenue through the provision of various rehabilitative, home care, and hospice services to patients across the US.

The Company derives its revenue in the form of service fees charged either directly to patients or via a health care system or medical insurance provider.

In 2018, Encompass Health recorded annual net operating revenue of USD 4.28 billion, up on the USD 3.91 billion recorded by the Company in 2017.

The Company Inpatient Rehabilitation accounted for the bulk of the Company’s revenue, recording net operating revenue for the year of USD 3.25 billion.  The Company’s Home Health and Hospice segment accounted for the remainder, recording net revenue of around USD 931.1 million.

Our team

Mark J. Tarr,
President and Chief Executive Officer

info: Mark Tarr (“Tarr”) has served as President and Chief Executive Officer at Encompass Health since December 2016. He is responsible for implementing the Company’s overall strategy and for coordinating the Company’s board of Directors and executive leadership team. Tarr is a long-serving employee of Encompass Health, having first joined the Company in 1993, at which time it was named HealthSouth. He has held a number of senior leadership positions since joining the Company, including spells as President of the Inpatient Division from 2004, and Executive Vice President of Operations from 2007. Prior to assuming the role of President and Chief Executive Officer, Tarr served as the Company’s Executive Vice President and Chief Operating Officer from 2011 to 2016.

Doug Coltharp,
Executive Vice President and Chief Financial Officer

info: Douglas E. Coltharp (“Coltharp”) has served as Executive Vice President and Chief Financial Officer at Encompass Health since May 2010. In this role, he is responsible for leading the Company’s financial management strategies, including oversight of its accounting, investor relations, corporate tax, and internal audit operations. Coltharp began his career in 1987 at Nations Bank (now part of Bank of America), where he held roles of increasing responsibility, culminating in a spell as Senior Vice President and Head of Southeast Corporate Banking. He went on to join Saks Inc, where he served for eleven years as Executive Vice President and Chief Financial Officer, taking responsibility for recapitalising the company and guiding it through a series of acquisitions and organic growth strategies. Prior to joining Encompass Health, Coltharp served as a partner at Arlington Capital Advisors and Arlington Investment Partners, LLC, a boutique investment banking and private equity firm.

April Anthony,
Chief Executive Officer for Home Health and Hospice

info: April Anthony (“Anthony”) founded Encompass Home Health and Hospice, a unit of Encompass Health responsible for delivering home health services, in 1998. She is responsible for driving the unit’s overall strategic direction and has led the unit’s national expansion from a single start-up location to a market leader. Anthony is a certified public accountant by trade. She began her career at Price Waterhouse (now PricewaterhouseCoopers) in an accounting role before moving into the home care industry in 1992. She went on to serve as Chief Executive Officer at Liberty Health Services, a health service provider which she also owned. Anthony was notably the recipient of Ernst and Young’s 2006 Entrepreneur of the Year award based on her creative and innovative approach to home health care.

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