Careers at HCL Technologies
HCL Technologies’ mission is to be the employer of choice and the partner of choice by focusing on its stated values of Employees First, Trust, Transparency, Flexibility, and Value Centricity.
HCL Technologies is a provider of information technology services. The company operates four reportable business segments:
- Infrastructure Management Services (IMS) – Provides IT infrastructure management services for customers’ mission-critical environments. Specific offerings include business services management, next generation data center and cloud services, next generation network services, information security and GRC services, digital operations, cross-functional services, mainframe and AS/400 management, and systems integration. Accounts for 34.7% of total company revenues.
- Application Services – Provides customers with integrated transformational services for their applications portfolio. Specific offerings include business assurance and testing, business analytics services, CRM, HCM, e-Commerce and omni-channel, integration and middleware, SAP, Oracle, Microsoft, collaboration, and enterprise content management platforms. Accounts for 42% of total company revenues.
- Engineering and R&D Services – Provides end-to-end engineering solutions in embedded, hardware, software product, and mechanical engineering. Accounts for 18.3% of total revenues.
- Business Services – Provides next-generation business process outsourcing services.
In 1976 Shiv Nadar, a former engineer at Delhi Cloth Mills in India, founded a personal computer firm with five of his old colleagues. The group sold teledigital calculators to obtain capital for the main product. The business was initially called Microcomp Limited, but when it was incorporated later that year its name was changed to HCL (short for Hindustan Computers Limited).
HCL developed an indigenous microcomputer in 1978, and a networking OS in 1983. The firm was a success, contributing to the growth of India’s IT industry. It had a research division focused on software services. In 1991, the division was spun out as an independent company called HCL Technologies. Over time its portfolio added BPO and IT outsourcing services. It went public in 1999.
Business model of HCL Technologies
HCL has a mass market business model, with no significant differentiation between customers. The company targets its offering at any firm that needs IT services.
HCL offers two primary value propositions: innovation and brand/status.
The company has a long history of innovation, with many industry firsts. It developed the first indigenous microcomputer in India in 1978, around the same time as Apple and three years before IBM released its PC. It also built a fine-grained UNIX multi-processor in 1988, three years before Sun Microsystems and Hewlett-Packard.
The company has established a strong brand as a result of its success. It is one of the 20 largest public firms in India, with a market capitalization of $22.1 billion. It generated revenues of $6.2 billion in its most recent fiscal year. It is a member of the Fortune Global 2000, and operates in 32 countries. Lastly, it has won many honors, including the Indo German Chamber of Commerce Award (2015), the Aecus Innovation Award (2015), recognition as one of the “World’s Most Influential Companies“ by Bloomberg Businessweek, recognition as a “Top 10 Indian Brand“ by Brand Finance (2015), recognition as “Outstanding Company of the Year“ by the India Business Leader Awards (2014).
HCL’s main channel is its direct sales team, which operates worldwide. The company promotes its offering through its website, social media pages, webinars, road shows, summits, and conferences.
HCL’s customer relationship is primarily of a self-service nature. Customers utilize its services while having limited interaction with employees. The company’s website features a “Resources” section that includes brochures, case studies, podcasts, research papers, a video gallery, white papers, and analyst reports. It also has a “Technology Q&A” section with definitions for various relevant technology terms. That said, there is a personal assistance component in the form of phone and e-mail support.
HCL’s business model entails designing and developing its IT services for customers. The company outsources certain customer-related activities to third party contractors and consultants, including hosting services, maintenance, break fix services, disaster recovery, and facilities management.
HCL maintains partnerships with around 100 companies; they fall into the following categories:
Global Strategic Alliances – The company forms 360-degree relationships with other firms across multiple industry verticals and geographies. Specific partners include Microsoft, Cisco, CSC, EMC, SAP, and Hewlett-Packard.
Strategic Alliances – The company works with other firms to develop joint solutions. Specific partners include Oracle, IBM, Tibco, and Infor.
Specialist Partnerships – The company collaborates with other firms that help it provide niche offerings to its customers. Specific partners include Informatica, Teradata, VMware, and SAS.
HCL’s main resources are its technology employees who design and develop its IT services. The company also relies on sales/marketing staff to promote the services and customer service staff to provide support.
HCL has a cost-driven structure, aiming to minimize expenses through significant automation and low-price value propositions. Its biggest cost driver is likely cost of services, a variable expense. Other major drivers are in the areas of sales/marketing and administration, both fixed costs.
HCL has three revenue streams:
Software Services – Revenue generated from time/material and fixed-price contracts
IT Infrastructure Services – Revenue generated from the sale of products, as well as installation, bandwidth, maintenance, and infrastructure management services
Business Process Outsourcing Services – Revenue generated from unit-price and time-based contracts
info: Anant earned a BSc in Physics and MSc in Engineering from University of Liverpool. He previously held several leadership roles at HCL, including President of its Infrastructure Services division, and began his career at the company in 1993.
info: Anil earned a BCom at Hans Raj College and attended an executive program in Finance at Stanford University. He previously served as an Accounts Officer at Ansaldo. He has more than three decades of experience in finance.
info: Prithvi earned a Bachelor in Commerce and an MBA from the University of Bombay. He previously held several roles at Accenture, including Partner, Inclusion & Diversity Sponsor, and Global Talent Strategist. He has over 25 years of experience.
info: Matt earned an MBA from Emory University. He previously served as SVP and Enterprise Chief Marketing Officer of Windstream and held several leadership roles at IBM, including VP of Marketing for North America Business Consulting Services.
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