Careers at Herjavec Group

Mission

Herjavec Group’s mission is to support the IT security of its enterprise customers.

History

Robert Herjavec was always a go-getter. As a young man in Canada, he persuaded research tool provider Logiquest to give him a job selling IBM mainframe emulation boards, even though he was underqualified. He eventually became its General Manger. After leaving the firm he launched his own company, BRAK Systems, an Internet security software integrator. He later sold it for $30.2 million.

After the sale, Herjavec took three years off to recharge, acting as a stay-at-home dad. He then came up with his next idea -- cybersecurity services and solutions for enterprises. He partnered with two others to launch a company to market these offerings in 2003, called Herjavec Group. It initially sold CheckPoint firewalls, providing the services to some of the most complex networks in the country.

Over the next decade Herjavec Group greatly expanded its capabilities, adding managed security services and acquiring numerous firms to diversify its portfolio. By 2007 it was recognized by prominent lists such as the CDN Top 100. Between 2007 and 2012 it achieved a 643% growth rate in employee size, becoming one of the fastest-growing technology companies in North America.

Business model of Herjavec Group

Customer Segments

Herjavec Group has a mass market business model, with no significant differentiation between customer segments. The company targets its offerings at companies across industries and sizes.

Value Proposition

Herjavec Group offers four primary value propositions: accessibility, convenience, risk reduction, and brand/status.

The company creates accessibility by offering a wide variety of options. It can address security for on-premise, cloud, and hybrid networks. It supports 40 security platforms. Lastly, it has acquired numerous companies over its lifespan, enabling it to expand its portfolio. These firms include security companies Metacomm, Sensible Security, and Cyberclix, and IT integrators SecurityLinq and Zentra Technologies. These acquisitions have enabled it to provide a broad range of capabilities.

The company offers convenience by making operations simpler for its clients. It provides an end-to-end solution that supports the entire IT security lifecycle, with four high-level steps:  consult, deliver, manage, and remediate. Its specific services include security gap assessments, consulting, implementation, managed services, networking, remediation, and incident response.

The company reduces risk by maintaining high safety and security standards. It maintains over 250 certifications across the 40 platforms it supports. These include SSAE 16 SOC 1 and SSAE 16 SOC 2, Cloud Security Alliance, and PCI (Compliant Service Provider, Qualified Security Assessor, and Authorized Scanning Vendor). Its Security Operations Centre (SOC) is operated 24x7x365.

The company has established a strong brand due to its success. It is one of the fastest-growing tech firms in North America, having increased from $400,000 to $140 million in revenues within 12 years. It is Canada’s largest security provider and largest McAfee partner. Lastly, it has won many honors, including rankings in the Cybersecurity 500 (#2 in 2016), CDN Top 100, Profit 100, and Branham 300; and recognition as the “Hot Managed Services Provider“ for 2016 by Cyber Defense Magazine.

Channels

Herjavec’s main channel is its direct sales team. The company promotes its offering through its website, social media pages, sponsorships, and participation in conferences.

Customer Relationships

Herjavec Group’s customer relationship is primarily of a personal assistance nature. The company assigns its clients security specialists to deliver their solution and a dedicated technical analyst to support the infrastructure’s day-to-day activities.

That said, there is a self-service component. Herjavec Group’s website features various support portals where clients can obtain resources.

Key Activities

Herjavec Group’s business model entails designing cybersecurity services for its clients.

Key Partners

Herjavec Group partners with best-of-breed technology vendors who supply software components for its solution in order to enhance its offering for its customers.

Key Resources

Herjavec Group’s main resources are its human resources, who include the technology employees and security specialists that design, develop, and implement its services and provide support.

Cost Structure

Herjavec Group has a value-driven structure, aiming to provide a premium proposition through significant personal service and frequent product enhancements.

Its biggest cost driver is likely cost of services, a variable expense. Other major drivers are in the areas of customer support/operations and research and development, both fixed costs.

Revenue Streams

Herjavec Group has one revenue stream:  revenues generated from the subscription fees it charges for access to its cybersecurity services.

Our team

Robert Herjavec,
Founder and CEO

info: Robert Herjavec earned a Bachelor’s degree in English Literature and Political Science at the University of Toronto. He previously served as Founder of BRAK Systems and built several IT firms. He also acted as a Cybersecurity Advisor for the Canadian government.

George Frempong,
Co-Founder and SVP, Sales

info: George Frempong previously served as a Security Solutions Sales Representative at BRAK Systems and held senior positions at AT&T’s Internet and eBusiness division and Deloitte & Touche. He has over 20 years of sales experience in networking security.

Sean C. Higgins,
Co-Founder and CTO

info: Sean C. Higgins earned a B.S. in Computer Science at Purdue University and an M.S. in Electrical Engineering at Case Western Reserve University. He previously served as Director of Security and Hosting Services at AT&T Canada and as CTO of BRAK Systems..

Chris Pratapas,
SVP, Technical Operations

info: Chris Pratapas earned a B.A. in Communications at Wake Forest University. He previously served as VP of Technology Support Services at Hilton Hotels Worldwide and as VP of Telecommunications & IT Infrastructure at the Royal Bank of Canada.

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