Careers at Infogain
Infogain’s mission is to be a recognized leader and trusted partner by providing high value, high quality software solutions.
In 1990 Kapil Nanda, a former Intel employee, founded Infogain India Private Limited. The company was a provider of front-end, customer-facing technologies, processes, and applications. Its clients were firms in customer-oriented industries such as retail, travel, and insurance, and its goal was to enable them to create a more streamlined and efficient purchasing experience.
Infogain steadily built clout over the 1990s and 2000s. In 2008 it acquired Spider Systems Private Limited, based in Mumbai, expanding its capabilities and diversifying its portfolio. Between 2011 and 2015 it more than doubled its revenues. In 2015 private equity firm ChrysCapital invested $63 million in the company. Infogain is now headquartered in Silicon Valley and has several offices worldwide.
Business model of Infogain
Infogain has a segmented market business model, with customer groups that have slightly different needs. The company targets its offerings at firms in the retail, insurance, high technology, travel & hospitality, and healthcare & life sciences industries.
Infogain offers four primary value propositions: accessibility, innovation, risk reduction, and brand/status.
The company creates accessibility by providing a wide variety of options. It provides solutions for front-end, customer-facing processes, technologies, and applications. Its range of offerings is broad and includes cloud services, business analytics, knowledge management, usability engineering, enterprise business solutions, digital transformation, SOA & enterprise integration, port logistics, testing servicess, and application development & maintenance services.
The company has embraced innovation throughout its history. It claims to have completed the first implementation of Knowledge Advance (KA) and the first third-party implementation of Oracle POS.
The company reduces risk by maintaining high quality and security standards. Its delivery center in India is ISO/IEC 27001:2013 certified and its centers in Mumbai and Bangalore are CMMi5 certified.
The company has established a strong brand due to its success. It has completed over 100 CRM project implementations. It serves five of the world’s largest 50 firms, 20 of the largest 1,000 enterprises, and 24 members of the Fortune 500.
It has million-dollar engagements with more than 25 customers, many of whom have been clients for five years or more. Its customer satisfaction scores have remained above 4 on a 5 point scale for eight out of ten quarters.
It has maintained customer retention rates of over 90% over a five-year period. It has 4,000 employees worldwide operating out of offices in the U.S., India, UK, Dubai, Singapore, and Malaysia. Lastly, it has won a number of honors, including the following:
- Recognition as one of the “20 Most Promising Software Testing Solution Providers 2016” by CIOReview
- Recognition as an “Established Niche Player” in a ranking of Service Providers in the ER&D segment by Zinnov Management Consulting
- Two HR Awards at the Times Ascent World HRD Congress event, including “Dream Company to Work for – 2017” in the Organizational Award category
Infogain’s main channel is its direct sales team. The company promotes its offerings through its website, social media pages, and participation in webinars, summits, and conferences.
Infogain’s customer relationship is primarily of a self-service, automated nature. Customers utilize its products while having limited interaction with employees. That said, there is a personal assistance component in the form of consulting assistance and 24x7 phone customer service.
Infogain’s business model entails designing and developing its products for customers.
Infogain maintains strategic and technology partnerships with top enterprise software providers through which it collaborates on developing solutions in order to provide greater value for its clients. Its specfici partners include:
- Strategic Partners - Oracle, Microsoft, Salesforce, Coveo, SAS, Qlik, Indoors, Xamarin, XCCommerce, Sabre Travel Network, Mystifly, Loyalty Prime, and Loyalty Partner Solutions
- Technology Partners –Salesforce, Sencha, jQuery, PhoneGap, and Jive
Infogain’s main resources are its human resources, who include the engineers that design and develop its products, the sales employees that promote it, the consultants that provide advisory services, and the customer service personnel that provide support.
It maintains important physical resources in the form of nine delivery centers located worldwide.
Lastly, it has relied on funding from outside parties, raising $63 million from seven investors as of August 2015.
Infogain has a cost-driven structure, aiming to minimize expenses through significant automation. Its biggest cost driver is likely sales/marketing, a fixed expense. Other major drivers are in the areas of customer support/operations and product development, both fixed costs.
Infogain has one revenue stream: revenues it generates from the sale of its products to customers.
info: Sunil earned an MBA at Mumbai University. He previously served as Managing Director and CEO of Blue Star Infotech and as a partner at Accenture, worked in Financial Services at IBM Singapore, and worked at Tech Mahindra. He has over 25 years of experience.
info: Aloke earned a Bachelor’s degree in Commerce at Calcutta University. He previously served as Chief Financial Officer and Company Secretary at Blue Star Infotech and as Corporate Controller and Head of Global Finance at Tech Mahindra.
info: Ramesh earned degrees at the Indian Institute of Technology (IIT), Mumbai and the Indian Institute of Management (IIM), Bangalore. He previously served as the Global Delivery Head for Blue Star Infotech and worked at Accenture and Capgemini.
info: Nishith earned a B.Tech Engineering degree at the Indian Institute of Technology, Delhi and an MBA at the Indian Institute of Management, Ahmedabad. He previously served as Chief Operating Officer of Blue Star Infotech and worked at IBM and Accenture.
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