Careers at Ingersoll Rand

MISSION

Ingersoll Rand PLC (“Ingersoll Rand”) aims to develop and deliver innovative, effective, and reliable heating, ventilation, and air conditioning solutions to make environments more comfortable, sustainable, and efficient.

FOUNDING STORY

Ingersoll Rand was founded in 1871 by Simon Ingersoll (“Ingersoll”), under the named Ingersoll Rock Drill Company. 

The business was initially built around Ingersoll’s patented steam powered rock drill.  In 1888, the Company merged with Sergeant Drill Company, forming the Ingersoll Sergeant Drill Company.   Ingersoll Sergeant Drill Company later merged with Rand Drill Company to form Ingersoll Rand Company in 1905.

Throughout the first half of the twentieth century, Ingersoll Rand began developing air-powered equipment and tools, such as an air-powered rock drill. 

The Company expanded significantly in the latter half of the twentieth century through a number of strategic acquisitions, including those of Clark Equipment Company, Zimmerman International Corporation, Harrow Industries, and Thermo King. 

In 2004, the Company sold off its drilling assets, and has since focused its business on the sale of climate control products and the development of compressed air and gas systems, and industrial tools and equipment.

Today, Ingersoll Rand is one of the largest companies in the heating, ventilation, and air conditioning sector, as well as in the industrial tool manufacturing industry. 

It operates internationally, serving customers in more than 100 countries across the Americas, Asia Pacific, Europe, the Middle East, and Africa.  The Company trades shares on the New York Stock Exchange and has. market capitalisation of USD 30.18 billion. 

Business model of Ingersoll Rand

Customer Segments

Ingersoll Rand serves a broad industrial and commercial customer base, as well as general consumers. 

The Company’s customers typically fall into one of the following categories:

  • Residential, comprising homeowners that require at-home air conditioning or heating systems;
  • Industrial, comprising industrial companies, such as manufacturers, oil service companies, and engineering companies, that require large-scale air conditioning, heating, and ventilation systems;
  • Commercial, comprising a range of commercial enterprises, as well as building operators and developers, that require air conditioning, heating, and ventilation systems for office buildings;
  • Food Service, comprising companies engaged in the transportation of food items that require refrigeration systems; and
  • Distributors and Dealers, comprising third party dealers and distributors of air conditioning, heating, and ventilation systems.

No single customer accounted for more than 10% of Ingersoll Rand’s consolidated net revenues in 2018, 2017 or 2016 .  No material part of the Company’s business is dependent upon a single customer or a small group of customers.

Ingersoll Rand is based in the US, which is its principal market. The Company also serves an international customer base spanning more than 100 countries in the Americas, Asia Pacific, Europe, the Middle East, and Africa.

Value Propositions

Ingersoll Rand provides value to its customers in the following ways:

  • Brand Strength and History – Ingersoll Rand has. along history of operating in the industrial sector and was a pioneer in the development of air-powered tools and equipment, as such it has a reputation as a respected and reliable provider of air and climate control systems;
  • Products and Services – Ingersoll Rand provides a range of products and services – including heating systems, air conditioning systems, and refrigeration systems – that cater to the needs of a large and diverse customer base;
  • Innovation – Ingersoll Rand is dedicated to developing new and innovative products and solutions to ensure that it remains at the cutting edge of its industry and is able to provide the best possible products and services;
  • Experience and Expertise – Ingersoll Rand employs highly-trained and experienced personnel across its operating divisions, ensuring that it is able to deliver solutions efficiently and tackle any issues safely and reliably; and
  • Size and Reach – Ingersoll Rand is a multinational company that operates an international network of offices and service locations and serves customers across more than 100 markets in the Americas, Asia Pacific, Europe, the Middle East, and Africa.

Channels

Ingersoll Rand primarily serves its customers directly. 

The Company distributes its products and services via a network of branch sales offices across the US, as well as through a number of subsidiary sales and service companies outside of the US that are supported by a chain of distributors around the world.  The Company also makes sales indirectly via a network of approved dealers and third party distributors.

Ingersoll Rand additional manufactures much of the components used in its solutions.  The Company operates 52 manufacturing and assembly plants around the world, as well as domestic and international networks of warehouses, office, and repair centres. 

Customer Relationships

Ingersoll Rand seeks to establish long-standing relationships with its clients by providing reliable, high-quality products and services. 

The Company works closely with clients to deliver products and solutions that meet their specific needs.  The Company also employs client management personnel that provide customers with a point of contact to manage their orders. 

Ingersoll Rand operates a website at www.company.ingersollrand.com, through which it provides customers with information relating to its services, its operating locations, and its target industries, as well as to its organisational structure and management. 

Ingersoll Rand is additionally able to communicate directly with customers through its various social media accounts, including with Facebook, Twitter, LinkedIn, and YouTube.

Key Activities

Ingersoll Rand provides a range of products, services and solutions to improve the quality and comfort of air in homes and buildings, and to provide protect food and perishables during transport. 

The Company's organises its operations into two business segments: Climate, which includes the operations of Trane and American Standard Heating and Air Conditioning, which provide heating, ventilation and air conditioning systems, and commercial and residential building services, parts, support and controls; and Industrial, through which it is engaged in the development and sale of compressed air and gas systems and services, power tools, material handling systems, ARO fluid management equipment, as well as Club Car golf, utility and rough terrain vehicles. 

Key Partners

Ingersoll Rand partners with a. wide range of companies and organisations in order to deliver the best possible solutions to its customers.  These partners can be organised broadly into the following categories:

  • Suppliers and Vendor Partners comprising suppliers of materials, tools, and equipment that the Company uses in the development and delivery of its products and solutions, as well as third party service providers that support the Company’s general corporate activities;
  • Distribution and Dealer Partners, comprising various third party distributors, dealers, and installers of heating, air conditioning, and ventilations systems that sell or service the Company’s products on its behalf;
  • Recruiting Partners, comprising various industry bodies and inclusion associations with which the Company collaborates in identifying talented recruits for its various operating divisions; and
  • Strategic Partners, comprising a range of other commercial enterprises with which the Company collaborates on strategic business development, marketing, branding, or other projects

Ingersoll Rand has a number of notable recruitment partnerships in place, including tie-ups with organisations such as Executive Networks Diversity Council, LGBT Career Link, Society of Women Engineers, Society of Hispanic Engineers, National Council of Disabilities and Business, Reaching Out MBAs, and Asian Professionals Association. 

In recent years, the Company has also launched partnerships with Project Scientist, Mitsubishi Electric, and Microsoft.

Key Resources

Ingersoll Rand’s business model depends on kits ability to develop and deliver innovative, unique, and effective air control systems and products. 

As such, the Company’s key resources are its intellectual properties, its manufacturing facilities, its network of offices and service centres, its suppliers and supply chain infrastructure, its IT and communications infrastructure, its partnerships, and its personnel. 

Ingersoll Rand notably owns numerous patents and patent applications, and is licensed under others, that are key to its operations. The company has more than 145 patent applications filed with the US Patent and Trademark Office, including applications titled ‘Air compressor dryer filter’, ‘Gas compressor filter element’, and ‘Rotor construction for high speed motors’

Cost Structure

Ingersoll Rand incurs costs in relation to the development of its technologies, the production and delivery of its productions and solutions, the procurement of supplies and materials, the operation of its manufacturing facilities – including utility and occupancy costs, the management of its partnerships, the implementation of marketing and advertising campaigns, the procurement of third party services, and the payment of salaries and benefits to its personnel.

In 2018, Ingersoll Rand recorded total cost of goods sold for the year in the amount of USD 10.85 billion, and sell, general, and administrative costs in the amount of USD 2.90 billion.

Revenue Streams

Ingersoll Rand generates revenue through the development and sale of air control solutions and air-powered equipment and tools. 

The Company derives its revenue primarily in the form of sales and service fees collected directly form customers on a case-by-case basis.

In 2018, Ingersoll Rand generated annual net revenue of USD 15.67 billion, up on the USD 14.20 billion recorded by the Company in 2017. 

The bulk of the Company’s revenue was attributed to its Climate segment, which alone generated revenue for 2018 totalling USD 12.34 billion. 

Our team

Michael W. Lamach,
Chairman and Chief Executive Officer

info: Michael W. Lamach (“Lamach”) has served as Chairman and Chief Executive Officer at Ingersoll Rand since 2010. In this role he is responsible for developing and implementing the Company’s overall growth and business development strategies worldwide. Lamach began his career at Johnson Controls, where, over a period of 17 years, he held a number of sales management, marketing and new product development roles, and later several senior leadership positions, including spells as Group Vice President and Managing Director for the European, Asian, South African and South American businesses of Johnson Controls' Automotive Group. Lamach joined Ingersoll Rand in 2004 as President of the Company’s Security Technologies business. He was later named President of Trane Commercial Systems, and prior to assuming his current position served as the Company’s Chief Operating Officer.

Susan Carter,
Senior Vice President and Chief Financial Officer

info: Susan Carter (“Carter”) has served as Senior Vice President and Chief Financial Officer at Ingersoll Rand since joining the Company in 2013. In this role, she is responsible for leading the Company’s various financial management operations, including oversight of its internal audit, accounting, and investor relations units. Carter has worked in the industrial sector for the Bulk of her career. From 1996 to 1999, she served as Director of Finance at Honeywell Transportation and Power, following she served as the company’s Vice President of Finance from 1999 to 2002. Later in 2002, she joined Cummins Inc as Vice President of Finance, following which she held consecutive Executive Vice President and Chief Financial Officer roles at Lennox International and KBR Inc before joining Ingersoll Rand in 2013.

Paul Camuti,
Senior Vice President of Innovation and Chief Technology Officer

info: Paul Camuti (“Camuti”) has served as Senior Vice President of Innovation and Chief Technology Officer at Ingersoll Rand since 2011. In this position, he is responsible for developing and delivering global innovation and technology-led growth strategies and promoting an innovation-centric mindset for the Company. Camuti previously worked at Johnson Controls, where he held a number of roles during the 1990s, including spells as Head of the Integrated Facilities Management business and Vice President and General Manager of Controls Group. He is a former President of Smart Grid Applications for Siemens Energy Inc, prior to which he served as President and Chief Executive Officer of Siemens Corporate Research.

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