Careers at Insight
Insight Enterprises aims to provide a range of technology products, services and solutions that enable its clients to run their businesses more effectively and efficiently.
Insight Enterprises organises its operations into three business segments that correspond to its geographical activities:
- North America;
- Europe, Middle East and Africa; and
- Asia Pacific.
Insight Enterprises offers a full range of software and hardware and products and services across North America and selected countries in Europe, Middle East and Africa, and offers only software and select software- related services to customers across its remaining operational jurisdictions.
Insight Enterprises was founded in 1988 by Eric and Tim Crown. The Company, originally named Hard Drives International, operated in its early years as a mail order business selling data storage devices. The Company took on its current branding in 1991, and began distributing a diversified portfolio of products, covering a full range of computers and hardware accessories.
Insight Enterprises grew significantly during the 1990s, establishing international operations in Canada in 1997 and in the UK in 1998. The Company has continued to expand, making a series of strategic acquisitions since 2000, including those of Software Spectrum, Calence, Ensynch, and BlueMetal Architects.
Insight Enterprises has traded stock on the NASDAQ since 1995. It has a current market capitalisation of 976.4 million.
Benefits at Insight
Business model of Insight
Insight Enterprises provides a range of integrated hardware, software and cloud-based solutions to commercial and public sector clients.
- Commercial Enterprises, including small, medium and large-sized companies worldwide, to which it provides networking, storage and server solutions;
- Government Agencies, including federal, state and local government bodies, to which it provides software licensing and public safety technology solutions;
- Healthcare Organisations, including hospitals, primary care facilities and clinics, to which it provides point-of-care and data management and patient experience solutions; and
- Educational Institutions, including a network of K-12 schooling institutions, to which it provides infrastructure, learning solutions and data storage services.
The Company’s home market of the US continues to be its largest, alongside Canada, which together accounted for more than 70% of the Company’s 2015 sales. Insight Enterprises also serves clients across Europe, Middle East and Africa, and Asia Pacific.
Insight Enterprises provides value to its clients in the following ways:
- Its accessibility and global reach, serving clients across multiple regions and across multiple channels, including its collaboration with a network of partners;
- Its breadth of scalable solutions, including its ability to provide bespoke solutions to businesses of all sizes;
- Its software and operational expertise, including its knowledge of licensing and compliance requirements, and ability to provide expert consulting and optimisation services; and
- Its ability to function as a one-stop shop for IT solutions, relating to its multi-partner approach to its solutions, providing a range of services and products using integrations from a number of high-profile companies.
Insight Enterprises operates a website at www.insight.com, where customers can find information on the Company’s various products and services. Customers are also able to purchase a number of the Company’s products and services through the website’s e-commerce features.
Insight Enterprises operates a network of direct sales offices in the US, Canada, the UK, Germany, France and Australia. The Company also partners with a network of channel partners, including distributors and independent sales agents. The Company operates its own distribution centres in the US, Canada, the UK and Germany, and has “direct-ship” agreements in place with many of its partners, including manufacturers and distributors.
Insight Enterprises’s solutions can be delivered through a range of methods, including at the client location, remotely, or through a private, public or hybrid cloud service.
Many of Insight Enterprises’s services are available on a self-service basis through its website. Customers are able to purchase products and services, register user accounts and manage their profiles online with no interference from members of the Insight Enterprises sales teams.
Larger purchases and long-term contracts must be negotiated directly with Insight Enterprises sales representatives, enabling customers to ensure their requirements are met.
Sales to commercial clients are typically based on stated contractual terms, terms and conditions outlined on the Company’s website, or specific terms contained in purchase orders on a transaction by transaction basis. Sales to public sector clients are agreed through an open market sales process or through government contracts and programs, typically requiring significant interaction with the client and that certain compliance terms are met.
Customers are able to contact Insight Enterprises over the phone or via email, and can arrange to be contacted by a specialist by filling in an online contact form. The Company also operates social networking accounts with Facebook, Twitter, LinkedIn and YouTube, through which it is able to interact directly with customers.
Insight Enterprises is a provider of hardware, software, cloud and service technology solutions, primarily to commercial, government, healthcare and educational clients.
The Company develops, designs, implements and manages integrated information technology solutions, including services and products designed to support networking, collaboration, storage, security, cloud functionality, mobility, and converged infrastructure.
Insight Enterprises operates across three geographically segmented business divisions: North America; Europe, Middle East and Africa; and Asia Pacific.
The Company provides customers in North America and certain countries in Europe, Middle East and Africa a full suite of IT hardware, software and services solutions, while customers across the remainder of the Europe, Middle East and Africa segment and in Asia Pacific are offered just software solutions and certain software-related services.
Insight Enterprises partners with a range of companies during the development and distribution of its products and solutions. These partners principally comprise companies operating within the technology sector, including:
- Product Manufacturers, which provide assistance in the production of Insight Enterprises products;
- Software Publishers, which provide third-party software integrations for the Company’s IT solutions; and
- Distributors, which support the Company by extending its sales and distribution network, and by providing products from other suppliers.
In 2015 Insight Enterprises acquired products and software from around 3,600 partners. Approximately 66% of these purchases were made directly from manufacturers or software publishers, with the remainder purchased through distributors.
The Company’s top five partners for 2015 were high-profile companies Microsoft, Cisco, Ingram Micro, HP and Tech Data, which together accounted for approximately 65% of Insight Enterprises’s total purchases during 2015.
Insight Enterprises hosts annual partner forums in North America, Europe, Middle East and Africa and Asia Pacific.
Insight Enterprises’s key resources are its technology and products, its IT infrastructure, its network of technology partners, its sales and distribution networks and its personnel.
The Company does not operate a traditional research and development team; it does, however, protect a range of intellectual property, including trademarks, service marks, copyrights, domain name rights, and patents that it deems key to its commercial success. Insight Enterprises has registered a number of intellectual properties registered in the US and internationally.
Insight Enterprises incurs costs in relation to the development of its IT solutions, the maintenance of its IT infrastructure, the sale and distribution of its products, the advertising and marketing of its services – amounting to more than $27 million in 2015, and the retention of its personnel.
As of 31st December 2015 Insight Enterprises employed 5,761 members of staff, accruing costs in the form of salaries and benefits, and operated a network of sales offices, distribution centres and administrative offices across its various operational jurisdictions, amounting to costs in the form of rent and utilities. Total selling and administrative costs in 2015 were recorded at $584.9 million.
Insight Enterprises generates revenue through the sale of various software and hardware products and technology solutions. Its core revenue streams are as follows:
- Intelligent Applications and Endpoints, comprising the provision of custom or off-the-shelf software applications integrated with desktop, laptop, tablet, smartphone and kiosk endpoints.
- Customer Analytics, including the sale of data-based analytics solutions
- Modern Workplace, including the provision of cloud-based office solutions and device-as-a-service products;
- Modern Applications, comprising the sale of custom applications across multiple channels and devices.
- Workforce Analytics, including the sale of data-based analytics for the allocation of workforce resources.
- Hybrid Cloud, including the provision of on-premise private cloud and public cloud infrastructure-as-a-service solutions;
- Branch Infrastructure, including the sale of connectivity, computing, voice and wireless branch solutions.
- Intelligent Network, comprising the provision of WAN, LAN, wireless and security solutions.
In 2015 the Company recorded total net sales across all segments of $5.37 billion, up slightly from the $5.32 billion recorded in 2014. Sales of hardware, software and services represented approximately 54% of the Company’s total sales for the year, with sales in North America representing 71% of the Company’s business.
info: Ken has served as President and Chief Executive Officer at Insight Enterprises since 2010. Before beginning his professional career, Lamneck served for five years in the US military. He began his civilian career as an engineer at IBM engineer, but later moved into sales and marketing. In 1992 he joined Arrow Electronics, where we worked for 11 years, ultimately rising to the role of President of Arrow Richey. In 2004 Lamneck was appointed President of the Americas at Tech Data, a distributor which is now one of Insight Enterprises’s largest customers. This was his last role before joining Insight Enterprises. Lamneck is a graduate of the US Military Academy at West point.
info: Glynis was appointed Chief Financial Officer at Insight Enterprises in 2007. She has previously held several senior executive roles, including Chief Financial Officer positions. Bryan began her career in 1984, when she joined Ryder System, initially as an intern. She rose through the Company’s ranks, in particular within its Finance Department, over a 16-year tenure at the company, ultimately reaching the position of Senior Vice President. In 2001 she was appointed Chief Financial Officer of APL Logistics, where she stayed for four years before taking on the equivalent role at Swift Transportation. This was her last role before joining Insight Enterprises. Bryan holds a bachelor’s degree in Psychology from York University and a master’s degree in Business Administration from Florida International University’s College of Business.
info: Steve joined Insight Enterprises in 2012 as President of its US operations. He has previously held a number of senior leadership roles within the technology sector. Dodenhoff began his career at MicroAge Computers in 1989, serving initially as an IT marketing manager. He held a number of positions at the company over ten years, leaving the company in 1999 as its Senior Vice President of the West Region. That same year he joined Integrated Information Systems as Vice President of Business Development, a role he held for two years before moving on again to join Syntellect as its President in 2002. Dodenhoff holds a bachelor’s degree in Finance from the University of Colorado Boulder.
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