Careers at McGraw-Hill Education

Mission

McGraw-Hill Global Education is a learning science company and educational publisher. It provides educational content in digital, print, and hybrid formats for early learning through to postgraduate studies, as well as professional learning resources. The Company also provides reference and trade publications for the medical, business, and engineering professions.

History

McGraw-Hill is a former division of the McGraw-Hill Group, an education and information services group the history of which dates back to 1888, when school teacher James McGraw acquired The American Journal of Railway Appliances, to meet growing demand for insight into the rail industry. McGraw’s company merged with a similar business belonging to John Hill, creating McGraw-Hill Publishing Company.

The newly-merged company pursued interests trade-book publication, later developing an educational publishing business. Throughout the 20th Century McGraw-Hill Publishing Company competed a series of acquisitions and mergers within the education space, and began developing testing and assessment solutions.

In 2013 McGraw-Hill Publishing Company divested its interests in educational publishing, selling McGraw-Hill Education Division to investment funds affiliated with Apollo Global Management for a reported $2.5 billion. This established McGraw-Hill Education in its current form as one of the largest pure education companies in the world, while the remaining McGraw-Hill Group focused on corporate and trade services, notably its Standard and Poor’s rating agency.

Today, McGraw-Hill Education serves customers across more than 135 countries, and across the education, healthcare, engineering and computer science sectors. Reports emerged in 2015 that the Company was planning an initial public offering in the near future, working to an estimated company value of around $5 billion. The listing is expected to go ahead in the latter half of 2016.

Logo © by Tjessberger (Wikimedia Commons) under CC BY-SA 4.0

Benefits at McGraw-Hill Education

Business model of McGraw-Hill Education

Customer Segments

McGraw-Hill Education provides products to all members of the education community, including educators, students, tutors, professional learners and instructors. This includes schools, colleges, universities and corporate entities that purchase institution-wide, subscription-based solutions.

The Company’s serves education markets, including pre-kindergarten, elementary, secondary and vocational fields; higher education markets, including college, university, and post-graduate fields; and business markets, including within the healthcare, engineering, computer technology sectors.

McGraw-Hill Education’s principal market is the US; however, the Company also provides educational resources and solutions to customers across more than 135 countries worldwide and in almost 60 languages.

Value Propositions

McGraw-Hill is one of the most well-regarded and well-known educational resource providers in the world. Its reputation as a provider of high quality, reliable products and services is one of its greatest values.

The Company offers a broad range of innovative solutions, making frequent updates and developments to its product range, and integrates third-party functionality and content from a range of respected sources and platforms.

McGraw-Hill Education’s products are flexible and accessible, providing the option of physical, digital and hybrid products, with all digital products accessible through web portals and or mobile applications.

The Company also provides ongoing technical support to customers and makes some learning resources available to users free of charge.

Channels

McGraw-Hill Education operates a website at www.mheducation.com, where customers can browse the Company’s products, solutions and services. Purchases of some products can be made through the website, while more complex solutions can be purchased through the McGraw-Hill Education sales team.

The Company also provides a range of mobile and tablet apps for iOS, Android and Windows operating systems, including Words to Learn By, Word Wonderland Elementary, McGraw-Hill K-12 ConnectED, and My Video Tutor.

Customer Relationships

McGraw-Hill Education customers can purchase the Company’s learning products directly from its online store, with no interaction with sales representatives. Users can also register for the McGraw-Hill Education Connect learning platform through the Company’s website, with students and learners requiring a specific URL provided by their teacher or instructor before setting up an account.

For larger subscriptions at the enterprise level, including those purchased by schools, universities and corporate entities, customers can contact the McGraw-Hill Education sales team directly.

The McGraw-Hill Education homepage provides links to various customer care resources, where user can access technical support, place orders and contact sales representatives. The Company also hosts a feedback form that enables customers to review their customer experience.

Additionally, McGraw-Hill Education interacts with customers through its social media accounts, including through Facebook, Twitter, LinkedIn and Pinterest.

Key Activities

McGraw-Hill Education provides educational materials and learning solutions to students, instructors, professionals, and educational institutions worldwide. This includes learning content, tools, and services delivered through print, digital, and hybrid solutions aimed at learners in the pre-kindergarten, secondary school, college and university, and the professional learning and information markets.

The Company’s activities are divided into two principal operating segments: the Higher Education, Professional and International Group, and the School Education Group.

The former provides instructional and adaptive learning content and institutional services to higher education students and educators; professional products, such as subscription-based information services, for customers within the business, medical, and education testing sectors; and products that serve educational and professional markets worldwide.

The latter segment provides instructional content and services to elementary and secondary schools, and assessment products and solutions, including customised instruction and reporting services for all levels of formal and professional education.

Key Partners

McGraw-Hill Learning has a range of partners, primarily content providers, software development companies, education service providers, vendors and affiliates. The Company claims to partner with more than 14,000 authors and educators worldwide. This includes a number of product and content providers – including NBC Learn, Discovery Education and Compass Learning – that enable users to access third-party resources directly from the McGraw-Hill Education website.

In 2012 the Company launched its Digital Learning Partnership Program, which encourages colleges and universities to transition to digital solutions, based on similar projects undertaken with with Indiana University and the University of Minnesota. McGraw-Hill Education also operates a vendor portal that enables suppliers to create and update profiles, increasing vendor efficiency, and manages a network of affiliate marketing partners across the internet.

Key Resources

McGraw-Hill Education’s key resources are its online learning platform, its IT infrastructure, its product portfolio, its network of content, vendor and integration partners and its personnel.

The Company also operates seven publishing centres worldwide, which play a key role in the provision of the Company’s services. McGraw-Hill Education does not have any patent applications filed with the US Patent and Trademark Office.

Cost Structure

McGraw-Hill Education incurs costs in relation to the development of its learning platform and educational products, the maintenance of its IT infrastructure, management of its various partnerships, and retention of its personnel.

The Company operates offices in more than 53 countries – including across North America, India, China, Europe, the Middle East, and South America – and employs more than 6,000 employees worldwide, representing significant costs with regard to rent, utilities, salaries and benefits.

Revenue Streams

McGraw-Hill Education generates revenue through the sale of physical and digital learning resources, education platform subscriptions and hybrid learning solutions.

The Company’s products are divided into four principal segments: McGraw-Hill Education School, which refers to services tailored to K-12 learners and adult education; McGraw-Hill Education Higher Education, which refers to products and services aimed at college level learners; McGraw-Hill Education Professional, focused on post-graduate and professional learners; and McGraw-Hill Education International, which relates to products for learners outside the US.

The Company’s subscription-based solutions and platforms – including student and teacher resources – are priced on a per year and per student basis, while its textbooks and physical resources can be purchased in return for one-time payments.

Our team

David Levin,
President and Chief Executive Officer

info: David has served as Chief Executive Officer at McGraw-Hill Education since 2014. He began his career in 1983 as a research associate at management consultancy firm Bain and Company in Seoul, South Korea, later serving as a consultant and a manager. In 1992 he joined Universal Grinding Wheel/English Abrasives and Chemicals as Managing Director, a position he held for two years before moving to Euromoney Institutional Investor as Chief Operating Officer and Chief Financial Officer in 1994. In 1998 Levin moved to computer company Scion, now part of Motorola Solutions, where he served as Chief Executive Officer until 2002. From 2005 to 2014, immediately prior to joining McGraw-Hill Education, Levin was Chief Executive Officer at business-to-business events organiser UBM.

Angelo DeGenaro,
Chief Information Officer

info: Angelo was appointed Chief Information Officer at McGraw Education in 2015. He previously served in the same role, and latterly as Chief Technology Officer, at McGraw-Hill Group from 2004. Before joining the McGraw-Hill Group, DeGenaro was a long-serving employee of Citigroup, serving in a number of roles, including Vice President of Citi Bank, in an 18-year spell from 1979 to 1998. DeGenaro holds a bachelor’s degree in Economics and a master’s degree in Telecommunications both from New York University.

Patrick Milano,
Chief Administrative Officer and Chief Financial Officer

info: Patrick joined McGraw-Hill Education in 2012 as Executive Vice President, Chief Administrative Officer and Chief Financial Officer. He has served within the McGraw-Hill group of companies since the 1980s, first joining the group in 1981. He served in a variety of financial roles within the Educational Publishing Division until moving in 1985 to KIS Corp, where he served as Controller for 18 months. He returned to McGraw-Hill Group in 1986 serving again in financial roles relating to its education business. Between 1995 and 2000 he served as Vice President of Finance, Corporate Financial Analysis and Profit Planning and Senior Vice President of Finance and Operations, before beginning a spell as an executive at ratings agency Standard and Poor’s, a division of McGraw-Hill Finance. Before assuming his current position, Milano served for seven months as Executive Vice President of the Director-Program Office and Growth and Value Plan at McGraw-Hill Group.

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