Careers at Micro Focus
Micro Focus’s mission is to deliver and support enterprise software solutions that help customers innovate faster with lower risk.
Micro Focus is a software and information technology company. The firm operates two reportable business segments:
- Micro Focus Product Portfolio – Consists of the company’s mature infrastructure software products managed on a portfolio basis.
- SUSE Product Portfolio – Consists of products offered by SUSE, an open-source software provider acquired by Micro Focus in 2014.
In 1976 Micro Focus was founded in London by Brian Reynolds and Paul Andrew O’Grady. The company initially focused on developing COBOL products. Its core offering was CIS COBOL, an implementation for microcomputers. In 1981, CIS COBOL helped Micro Focus become the first firm to win the Queen’s Award for Industry solely for development of a software solution.
The next few decades saw many milestones. In 1998 the company bought Intersolv and the combined entity was renamed Merant. In 2001 it demerged from Merant and reverted back to Micro Focus. In 2005 it became listed on the London Stock Exchange. In 2016 it carried out a “spin-merge” with Hewlett Packard Enterprise through which it would acquire HPE’s "non-core" software assets.
Benefits at Micro Focus
Business model of Micro Focus
Micro Focus has a mass market business model, with no significant differentiation between customer groups. The company targets its offerings at firms of all industries and sizes.
Micro Focus offers two primary value propositions: accessibility and brand/status.
The company creates accessibility by providing a wide variety of options. It has acquired several firms since its founding, including software firms NetManage, Serena Software, and the Attachmate Group, Borland (a provider of application lifecycle management tools), Quality Solutions (a provider of automation toos), Authasas (a provider of authentication middleware), and the Orbix, Artix, and Orbacus software product lines of Progress Software. This strategy has enabled it to significantly expand its capabilities and diversify its portfolio.
The company has established a strong brand due to its success. It has over 20,000 clients, including 91 members of the Fortune Global 100. It has over 4,500 employees in more than 80 locations worldwide and generated annual revenues of $1.4 billion in 2016. Lastly, it has won a number of honors, including the 2016 Webaward for Outstanding Achievement in Web Development.
Micro Focus’s main channels are its sales and business development teams. The company promotes its offerings through its website, social media pages, and participation in webinars, summits, exhibitions, road shows, and conferences.
Micro Focus’s customer relationship is primarily of a personal assistance nature. The company assists customers in the following ways:
Support Services - Micro Focus offers the following premium support options:
- Premium Support Engineer – A highly experienced expert who helps clients maintain their business systems.
- Service Account Manager – A person who gains an in-depth knowledge of clients’ technical support needs and coordinates the efforts of support personnel. Service Account Managers also host regular meetings and conference calls to review customers’ support history.
- Advantage Incident Packs – An option that enables clients with serious or complicated issues to obtain access to a senior support engineer who can provide a higher level of service. These staff members respond to client’s inquiries within the space of an hour.
Training Services - Micro Focus offers on-demand and instructor-led (online or at client’s site) training options for clients. They can also receive certifications in specified subject matter.
Consulting Services – Micro Focus provides a team of experts that help clients design, plan, and implement business solutions in order to meet their business goals.
Micro Focus’s business model entails designing and developing products and delivering related services to customers.
Micro Focus has over 5,000 partners in over 30 countries; they fall into the following categories:
- Independent Software Vendors – Firms that sell the company’s software to extend its reach.
- Application Rehosting Solution Providers – Firms that help the company’s customers optimize the value of their Mainframe COBOL and PL/I systems, through rehosting and modernization services. Specific partners include Alebra, Canam Software, Datatek, GSF Software, and Metaware.
- System Integrators – Firms that use Micro Focus’s offerings to deliver various solutions, including application consulting services, application management services, and integration services. Specific partners include Accenture, Capgemini, Cognizant, Fujitsu, Infosys, Microsoft, Tata, and Wipro.
Partner benefits include around the clock support services and volume and maintenance discounts. They also receive access to the Micro Focus Partner Portal, which offers product and technical information as well as sales and training resources.
Beyond business partners, Micro Focus maintains an “Academic Program” through which it works with universities and teaching institutions to promote education on the COBOL language. It also operates the Technical Transfer Partners (TTP), whose members advise customers and others on the usage of Micro Focus’s solutions in academic environments.
Micro Focus’s main resources are its human resources, who include the engineers that design and develop its software, the sales employees that promote it, the training employees that provide instruction, the consulting employees that offer advisory services, and the customer service personnel that provide support.
Micro Focus has a value-driven structure, aiming to provide a premium proposition through significant personal service and frequent service enhancements. Its biggest cost driver is sales/marketing, a fixed cost. Other major drivers are research/development, a fixed cost, and cost of goods sold, a variable expense.
Micro Focus has four revenue streams: License, Maintenance, Subscription, and Consultancy revenues.
info: Kevn earned a degree in Politics and Economics at Oxford University. He previously served as Chief Operating Officer of Cable & Wireless PLC, as President of Motorola Europe, Middle East and Africa, and as Chief Executive of IBM UK Limited.
info: Stephen previously served as Chief Operating Officer, General Manager, and Product Group & Chief Marketing Officer of Micro Focus, and as General Manager of Europe, Middle East, & Africa for Dell's Public Sector business unit.
info: Mike previously served as Chief Executive Officer and Group Financial Director of Morse PLC, as Group Finance Director at Microgen, and as Assistant Director of Corporate Finance at PricewaterhouseCoopers and Smith & Williamson.
info: Jane earned a Bachelor of Arts degree in Law and a postgraduate diploma in European Law at Kings College of London. She has worked at Micro Focus for more than 15 years providing various legal services.
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