Careers at NEORIS
NEORIS’s mission is to establish long-term relationships with its clients, helping them improve performance throughout the different stages of their business by providing innovative and flexible services using its global delivery model.
CxNetworks was the technology subsidiary of building materials company CEMEX. In December 2000 it combined the assets of five firms: web-builder Amtec (based in Argentina), IT consulting firm Cemtec (based in Mexico), consultancy CyberMedia (based in Venezuela), software developer Intec (based in Spain), and Internet solutions provider Mlab (based in Brazil).
The resulting entity was NEORIS, a provider of business transformation technology services and solutions. For each client project, it offered a senior-level project manager and a team with specialized functional and industry knowledge. Within its first year, it had 1,000 employees and generated $100 million in revenues, with offices all over Latin America.
The next few years saw several milestones. NEORIS grew significantly by acquiring several firms, including Internet software developer Tinta Invisível, supply-chain and item level tracking software provider CoSite, and regional e-builder Alterbrain. It also merged with its sister company NEORIS Logistics. It now provides business and IT consulting services and nearshore outsourcing services.
Business model of NEORIS
NEORIS has a mass market business model, with no significant differentiation between customer segments. The company targets its offerings at firms of all industries and sizes.
NEORIS offers five primary value propositions: convenience, cost reduction, performance, risk reduction, and brand/status.
The company offers convenience by making life simpler for clients. It provides end-to-end SAP implementation services, with specific steps including pre-project activities, roadmapping, benefit optimization, project management, infrastructure management, training, and analytics.
The company provides a cost reduction value proposition. Its nearshore outsourcing model, with service providers in a similar time zone, offers high-end resources at competitive costs.
The company demonstrates strong performance through tangible results. It claims its services can accomplish the following:
- Improve purchasing/supplier management, resulting in a 5-15% reduction in procurement costs
- Consolidate supply chain management , resulting in a 10-25% increase in market share
- Accelerate engineering and R&D, resulting in a 15-30% reduction in time-to-market
- Increase logistics and distribution visibility, resulting in a 20-40% reduction in inventory
- Increase manufacturing productivity, resulting in a 10-15% reduction in manufacturing costs
- Improve sales/distribution/marketing, resulting in a 20-40% decrease in order cycle time/cost
- Increase finance and administration control, resulting in a 5-15% improvement in profitability
The company reduces risk by maintaining high quality standards. It has earned the following certifications, among others:
- The CMM Level 3 certification
- The ISO 9001:94 certification
- The Safety World Class Quality Assurance Certificate
The company has established a strong brand due to its success. It is the largest IT consulting and systems integration firm in Mexico, and among the top five such companies in Latin America. It maintains a presenc e in more than 30 countries, with operations in Latin America, the United States, Europe, Africa, and the Middle East. It has completed more than 2,000 projects and over 300 SAP application implementations.
It has a staff of over 3,500 consultants and serves over 600 clients worldwide, including 66% of the top 100 Latin American firms. Its prominent customers in general include Lowe’s Navistar, Cisco, PepsiCo, and At&T, It has worked with 73% of its clients for more than five years. More than 94% of its clients rated it with an excellent delivery quality scorecard over three years. Lastly, it has won a number of honors, including the following:
- First and only native Latin American firm to be named an SAP Global Services Partner
- A 2016 SAP Pinnacle Award in the Customers’ Choice – Service Category
- Inclusion in the Global Outsourcing 100 by the IAOP, with citation as the top firm in the Customer References and Programs for Innovation categories
- Recognition as the Best IT Provider in 2015 by CPFL Energia
- The Frost & Sullivan Award in the Healthcare Latin America category
NEORIS’s main channel is its direct sales team. The company promotes its offerings through its website, social media pages, and participation in forums, summits, and conferences.
NEORIS’s customer relationship is primarily of a personal assistance nature.
The company’s employees work closely with clients – activity starts with assessment, strategy development, and implementation and continues with hosting/extended support and post-implementation services.
That said, there is a self-service component. The company’s website features an “Insights” section that includes useful resources such as white papers, case studies, and eBooks.
NEORIS’s business model entails designing, developing, and delivering its services to customers.
NEORIS forms strategic alliances with technology providers through which it recommends their products for use by its clients. Its most prominent partnership is with SAP. Other specific partners include HP, IBM, Cisco, Oracle, Microsoft, Qlik, Tableau, Teradata, and Zebra Technologies.
NEORIS’s main resources are its human resources, who include the sales employees that promote its services and the consultants that guide clients. SAP consultants constitute 70% of its workforce.
The company also maintains important physical resources in the form of six SAP development centers that offer operation and maintenance services and three HANA Centers for Excellence that provide support and expertise on the technology for in-memory computing.
NEORIS has a value-driven structure, aiming to provide a premium proposition though significant personal service and frequent service enhancements.
Its biggest cost driver is likely cost of services, a variable expense. Other major drivers are in the areas of sales/marketing and customer support/operations, both fixed costs.
NEORIS has one revenue stream: revenues it generates from the fees it charges customers for access to its services.
info: Martin earned a Bachelor’s degree in Business Administration at the Universidad Austral de Rosario. He previously held several leadership roles at NEORIS, including President of the South America Region and President of the Southern Cone Region in Argentina.
info: Alejandro earned a Bachelor’s degree in Accounting at the Instituto Tecnológico Autónomo de México and conducted post-graduate studies in Corporate and Stock-Exchange Finances. He previously served as CFO of Mexico, Colombia, and USA at NEORIS.
info: Marcelo earned a Bachelor of Arts degree in Economics at Fundação Armando Álvares Penteado (FAAP). He previously served as Marketing and Sales Manager of Mlab and as Marketing Manager of Unibanco, one of the largest private banks in Latin America.
info: Gerardo earned a Law degree at the Universidad de las Américas in Puebla, Mexico and an Executive MBA at Instituto de Estudios Superiores en Dirección de Empresas. He has more than 10 years of experience in the IT industry.
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