Careers at NetSol Technologies
NetSol Technologies’ mission is to provide the highest level of quality software products and services that meet customer and user needs, by maintaining its staff as its principal asset and being responsive to market expectations.
NetSol Technologies is a provider of IT and enterprise software solutions. The firm operates three reportable business segments based on geography: North America, Europe, and Asia-Pacific.
Najeeb Ghauri had spent 15 years working in corporate jobs, at firms such as Unilever and Atlantic Richfield. At a certain point he decided to strike out on his own. He wanted to start a software business, and realized that his native Pakistan offered a benefit. Specifically, it had a large base of educated IT workers and software engineers who would work for lower pay than those in the U.S.
Ghauri used his savings and 401(k) funds to launch NetSol Technologies in 1997. Its purpose was to provide software for companies in the finance and leasing industries. He then used money from an initial public offering to buy a tech firm from his brother in Pakistan. This action provided him with a pool of employees that he used to staff NetSol and develop its first product, NetSol Financial Suite.
Things went smoothly until the dot-com bubble burst in 2000. In 2001, a hedge fund that had lost money investing in NetSol attempted a hostile takeover. Ghauri lost his company, but shortly afterwards won a court order to get back control. During this time, NetSol did not lose a single customer, which he felt was a testament to their loyalty.
In 2004 the company built a 50,000-square-foot technology campus in Lahore, Pakistan, where most of its IT workers and software engineers would be based. NetSol achieved significant growth across the next decade, and in 2013 reported record revenues of $51 million. It now includes consulting and design services in its portfolio and serves major clients such as BMW, Nissan, and Volkswagen.
Business model of NetSol Technologies
NetSol has a niche market business model, with a specialized customer segment. The company targets its offerings at firms in the global leasing and finance industry.
NetSol offers three primary value propositions: convenience, risk reduction, and brand/status.
The company offers convenience by making life simpler for customers. Its solution is a fully-automated system that covers the entire leasing and finance lifecycle.
The company reduces risk by maintaining high quality and security standards. It has cleared ISO 27001, ISO 9001, and SEI CMMI Maturity Level 5 (V1.2) assessments, an accomplishment shared by less than 150 companies worldwide. It also operates an “Independent System Review“, a process through which it tests software applications extensively for customers before they go live.
The company has established a strong brand due to its success. It has worked with over 200 finance and leasing companies in more than 30 countries since its founding. It has delivered over 300 implementations with a 100% project success rate. Lastly, it was the first IT firm in the finance and leasing industry to launch a complete line of enterprise mobility applications.
NetSol’s main channel is its direct sales team. The company promotes its offerings through its website, social media pages, advertising, sponsorships, and participation in expos, forums, conventions, and conferences.
NetSol’s customer relationship is primarily of a personal assistance nature. The company utilizes consultants to assist clients with the system implementation process, which can last from three to 18 months depending on scope and complexity.
The process includes activites such as configuration, training, and data migration. Post-implementation, consultants may remain at the client’s site to facilitate a smooth transititon and make further enhancements. At this time, NetSol also provides regular maintenance and support services.
Despite this orientation, there is a self-service component. The company’s website features a “Resource Center” that includes articles and downloads such as white papers and infographics.
NetSol’s business model entails designing and developing its products for its customers.
NetSol’s key partners are the suppliers that provide the materials it needs manage its operations.
NetSol’s main resources are its human resources, namely the more than 1,700 professionals with expertise in the finance and leasing industry. They include consultants, direct sales professionals, and customer service employees.
It has important physical resources in the form of eight strategically located support and delivery centers worldwide.
NetSol has a value-driven structure, aiming to provide a premium proposition through significant personal service and frequent service enhancements.
Its biggest cost driver is cost of revenues, a variable expense. Other major drivers are in the areas of administration, sales/marketing, and research/development, all fixed costs.
NetSol has three revenue streams:
- Product licensing
- Implementation and consulting services
- Maintenance and support services
info: Najeeb earned a B.S. in Management/Economics at Eastern Illinois University and an MBA at Claremont Graduate School. He previously served as Chief Financial Officer of NetSol and worked in marketing at Atlantic Richfield Company.
info: Roger earned a B.S. in Accounting at Brigham Young University. He previously served as CFO of Keysor Century Corporation, as a Senior Manager at Pickard & Green Certified Public Accountants, and as an Assurance Manager at Grant Thornton LLP.
info: Patti earned a Bachelor of Arts in Political Science at University of California, San Diego and a JD at the University of the Pacific. She previously served as a lawyer at Vogt & Resnick Law Corporation.
info: Chris previously served in a senior sales role at Sword Apak. He also worked for a regulatory reporting software supplier and a UK financial services solutions provider, and has worked at several major banks and finance houses.
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