Careers at Northwell Health

MISSION

Northwell Health Inc (“Northwell Health”) aims to improve the health of the communities it serves and is committed to providing the highest quality clinical care, educating health care professionals, searching for advances in medicine, promoting health education, and caring for an entire community regardless of the ability to pay.

FOUNDING STORY

Northwell Health, previously known as the North Shore-LIJ Health System, was founded in 1997 by way of a merger between the North Shore Health System and LIJ Medical Centre.

The Company, however, traces its roots back to the mid-twentieth century and the foundation of North Shore Hospital and Long Island Jewish Medical Centre, which were established to serve the needs of a burgeoning middle class in Nassau County, New York.

Throughout the latter half of the twentieth century, North Shore Health System and LIJ Medical Centre developed independently, expanding their operating facilities to cater to a growing, modern population.

Both North Shore Health System and LIJ Medical Centre also began to dedicate significant resources to education and research efforts, founding their own medical schools and research institutes.

Following the 1997 merger, Northwell Health is the largest integrated health system in New York State, based on patient revenue, and the 14th largest healthcare system in the US.

The Company employs more than 61,000 workers across a network of 23 hospitals and around 750 outpatient facilities in the New York area, serving an area that is home to more than eight million people.  Northwell Health is also the largest private employer in New York State.

Business model of Northwell Health

Customer Segments

Northwell Health provides health and medical services to the general consumer population.

Through its various hospitals and outpatient centres, the Company treats a wide range of conditions, including patients across the following categories:

  • Emergency Care, including patients suffering from emergency injuries and acute illnesses through its hospitals and clinics;
  • Specialty Care, including patients requiring palliative care, or specialist treatment for conditions such as diabetes and cancer through the company’s specialist medical facilities;
  • Outpatient Care, including patients suffering from other illnesses, such as chronic diseases, as well as those requiring rehabilitative care, who are served across the Company’s outpatient centres.

Northwell Health is based in New York and serves a population of around eight million across the New York Metropolitan Area.  The Company does not have any notable operations outside the state of New York.

Value Propositions

Northwell health provides value to its customers in the following ways:

  • History and Reputation – Northwell Health has an established reputation as a provider of high quality medical and health care services that dates back to the mid-twentieth century based on its longstanding track record within New York;
  • Broad Range of Services – Northwell Health offers a wide range of treatments and care to patients in New York, including primary care, specialist treatments, and ongoing inpatient and outpatient care, ensuring that it is able to meet the needs of the local population;
  • Education and Research – Northwell Health is dedicated to developing new and innovative health care treatments, as well as to educating new doctors and clinical staff, ensuring that future generations have access to good quality care;
  • Community Participation – Northwell Health participates in more than 11,900 community health programs, contributing as much as USD 1.3 billion in community benefit, helping to ensure that local residents have access to care;
  • Market Position – Northwell health is the largest private employer and the largest health system by revenue in New York State; and
  • Accessibility – Northwell Health operates a network of 23 hospitals and around 750 outpatient facilities in New York and partners with a. number of managed care payor schemes, ensuring that its services can be accessed by as broad a population as possible.

Channels

Northwell Health provides care and services directly to patients through its network of medical facilities in the New York area.

This network currently comprises 23 hospitals and around 750 specialist outpatient facilities, including urgent care centres, ambulatory surgery clinics, pharmacy locations, womens health centres, and kidney dialysis centres.

These medical facilities are staffed by a workforce of thousands of physicians, nurses, and other clinical staff who offer services directly to patients. Northwell Health also serves customers via a number of affiliate institutions, including Adults and Children with Learning and Developmental Disabilities and AHRC Nassau.

Northwell Health operates a website at www.northwell.edu, through which customers are able to request appointments and pay medical bills on a self-service basis.

Customer Relationships

Northwell Health seeks to establish longstanding relationships with patients by providing high-quality, reliable, and efficient services across its facilities.

The Company instils trust among its patients through the expertise and experience of its medical practitioners and clinical staff, who work closely with patients, providing treatment and advice, handling questions, and providing in-person assistance.  The Company’s goal is to treat its patients with respect, compassion, and patience.

Through its website, Northwell Health provides information to patients on a self-service basis, including information on its various operating locations, its research and innovation activities, its billing and insurance processes, and its care providers.

As noted above, patients can pay bills and request appointments online, and are able to access their own account on the Company’s patient portal.

Northwell Health is additionally able to communicate directly with customers through its various social media accounts, including with  LinkedIn, Facebook, Twitter, YouTube, and Instagram, as well as through a news portal hosted on its own website.

Key Activities

Northwell Health operates a health care system in New York State.  It operates a network of 23 hospitals and around 750 outpatient care facilities, providing healthcare services to patients and their families in the metro New York area.

The Company offers primary, specialist, and outpatient care services in a wide range of medical areas, including pain management, brain and nerve, cancer and blood disorder, child and teen health, diabetes and endocrinology, digestion, environmental and occupational health, eyes and vision, heart and vein health, infectious disease, kidney disease and hypertension, liver disease, lung and airway, mental health, mouth and dental, rehabilitation and home care, sleep disorder, surgery, urinary system, and women's health.

The Company also operates the Donald and Barbara Zucker School of Medicine and The Feinstein Institute for Medical Research in New York.

Key Partners

Northwell Health works closely with a network of partners in order to ensure that it is able to provide high quality services to its patients.

These partners can be organised broadly into the following categories:

  • Supplier and Vendor Partners, comprising suppliers of medical equipment, medicines and drugs, and other medical supplies, as well as third-party providers that offer services in support of the Company’s more general corporate activities;
  • Research and Academic Partners, comprising research institutions, academic institutions, and medical companies, with which the company collaborates on research and innovation projects through its medical school;
  • Managed Care Scheme Partners, comprising various state-run managed care payors – such as Medicare and Medicaid – as well as third party private medical insurers, through which consumers can access the Company’s medical services;
  • Health Care Partners, comprising other medical institutions and facilities that function as affiliates of Northwell Health, providing services I partnership with or behalf of the Company;
  • Community Partners, comprising non-profits and charitable organisations with which the Company collaborates on community projects in the New York area; and
  • Strategic Partners, comprising various other commercial and medical enterprises with which the Company collaborates on a range of business development and strategic projects.

Northwell Health’s strategic partners include CASAColumbia, Cold Spring Harbor Laboratory, and Epworth Healthcare.

Its affiliate organisations include Adults and Children with Learning and Developmental Disabilities and AHRC Nassau.

Key Resources

Northwell Health business model is dependent on its ability to provide high quality care and healthcare services to patients through efficient and modern medical facilities.

As such, the Company’s key resources are its network of hospitals and medical centres – including its affiliate facilities, its medical equipment and supplies, its supply chain, its research and training facilities, its partnerships, and its personnel – including its clinical staff and its research personnel.

In particular, Northwell Health’s physical properties and facilities are key to its operations.  The Company operates 23 hospitals and around 750 outpatient care facilities in the New York area.

Cost Structure

Northwell Health incurs costs in relation to the operation of its network of hospitals and clinics – including occupancy and utility costs, the procurement of medical supplies and equipment, the procurement of third-party services, the implementation of research and clinical trials, the management of its partnerships, the payment of salaries and benefits to its personnel, and the maintenance of its IT and communications infrastructure.

In 2018, Northwell Health recorded total operating expenses in the amount of USD 11.35 billion.  This included salary and benefits costs of USD 7.20 billion and supply and other costs of USD 3.53 billion.

Revenue Streams

Northwell Health generates revenue through the provision of health care services through its network of hospitals and outpatient centres in the new York area.

The Company derives its revenue primarily in the form of medical fees charged to patient or collected via managed care payors or private medical insurers.

In 2018, Northwell Health recorded total operating revenue of USD 11.51 billion, up on the USD 10 billion recorded by the Company in 2017.

This comprised USD 10.62 billion in patient revenue, and USD 890.02 million in other operating revenue.  The bulk of the Company’s patient revenue was attributed to its inpatient care services.

Our team

Michael Dowling,
President and Chief Financial Officer

info: Michael Dowling (“Dowling”) has served as President and Chief Executive Officer at Northwell Health since 2002. In this capacity, he is responsible for leading the Company’s overall business direction and growth strategies, and is for coordinating between the Company’s board of director and its executive leadership. Dowling first joined Northwell Health in 1995 as its Executive Vice President and Chief Operating Officer. Dowling began his career as an academic, serving as a professor of Social Policy and assistant dean at the Fordham University Graduate School of Social Services, and director of the Fordham campus in Westchester County. Prior to joining Northwell Health, he worked in the public service, serving for around 12 years in the New York State government. This included seven years as state director of Health, Education and Human Services and deputy secretary to the governor, and a spell as commissioner of the New York State Department of Social Services.

Mark Solazzo,
Executive Vice President and Chief Operating Officer

info: Mark Solazzo (“Solazzo”) has served as Executive Vice President and Chief Operating Officer at Northwell Health since 2006. In this role, he is responsible for overseeing all of the Company’s day-to-day operations, including its hospitals, long-term care facilities, physician group practice, medical research institute, and healthcare-related businesses. Solazzo began his career as a public servant, serving in a number of positions within the New York State Department of Social Services between 1980 and 1995. This included spells as Assistant Director for the Bureau of Employment Programs, Program Manager for the Child Assistance Program Unit, and Director of the Bureau of Management and Program Support. Solazzo joined Northwell Health in 1995 as Chief of Staff to the Chief Operating Officer. He has since held a number of senior roles at the Company, including spells as Chief Administrative Officer and Regional Chief Operating Officer.

Michele Cusack,
Senior Vice President and Chief Financial Officer

info: Michele Cusack (“Cusack”) has served as Senior Vice President and Chief Financial Officer at Northwell Health since 2017. She is responsible for managing the Company’s finance operations, including overseeing its financial reporting, financial planning, overall budgeting, treasury services, and internal audit activities, as well as budgeting, cash management, tax management and other financial functions. Cusack is a public accountant by trade and began her career in an accounting role at professional services firm Deloitte and Touche in 1993. She ultimately rose to the role of senior accountant before leaving the firm to join Northwell Health in 1996. Cusack has held roles of increasing responsibility since Northwell Health, including spells as Deputy Chief Financial Officer and Senior Vice President of Finance.

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