Careers at Omnicell
Omnicell provides automation and business information solutions with a view to enabling healthcare organisations to streamline the medication administration process and manage medical supplies for more safely and efficiently.
Since 2015, Omnicell’s activities have been divided between two operating segments, which also serve as the Company’s two reportable business segments.
- Automation and Analytics, which is organised around the design, manufacturing, selling and servicing of medication and supply dispensing systems, pharmacy inventory management systems, and related software; and
- Medication Adherence, which principally includes the manufacturing and selling of consumable medication blister cards, packaging equipment and ancillary products and services.
Omnicell was founded in 1992 by Randall Lipps, who currently serves as the Company’s President and Chief Executive Officer. The Company was founded as a result of Lipps’s personal experience with the healthcare industry. With his daughter hospitalised since birth, he witnessed a great deal of inefficiency in the ways in which hospital and medical supplies were managed, concluding that this prevented nursing staff from committing a greater amount of their time to caring directly for patients. He founded Omnicell with the intention of improving the standard of hospital care by developing better systems of management for supplies and medication.
Omnicell has grown considerably since its establishment in 1992, today supplying a range of products and solutions across multiple jurisdictions. The Company has traded its shares on the NASDAQ since 2001, when it raised around $42 million in an initial public offering. The Company today has a market capitalisation of $1.28 billion.
Benefits at Omnicell
Business model of Omnicell
Omnicell caters almost exclusively to the healthcare and medical industry. The Company’s corporate sales team focuses its attention primarily on sales to large integrated delivery networks, group purchasing organisations, and the US government.
Omnicell’s group purchasing organisation customers in particular provide the Company with access to member healthcare facilities. The Company currently has contracts with organisations including Amerinet, Federal Supply Schedule, First Choice Management Services, Healthcare Purchasing Alliance, HealthTrust Purchasing Group, Magnet, MedAssets Performance Management Solutions, Novation, Premier Healthcare Alliance, and Resource Optimisation and Innovation. It also serves the US General Services Administration.
Omnicell’s Automation and Analytics and Medication Adherence solutions are sold primarily in the US and Canada. Approximately 85% of the Company’s product revenue was generated in North America for the year ended 31st December 2015. No single customer accounted for 10% or more of total annual revenue.
Omnicell provides value to its customers by providing quality and reliable products and solutions, offering a wide variety of solutions, ongoing customer support and product development.
Omnicell operates a hybrid sales and distribution system, operating its own direct, corporate and international sales teams in conjunction with a network of distribution partners. The Company has around 231 sales staff spread across sales offices in Canada, Europe, the Middle East and Asia-Pacific. It also operates supply chain networks in Asia.
Within the US and Canada, Omnicell’s sales force is organised by geographic region in the United States and Canada, with sales primarily made direct to end user customers, with the exception of some distribution of Medication Adherence consumables.
Outside of North America, Omnicell operates a direct sales force for Medication Adherence products in the UK and Germany and in all other jurisdictions – including across the rest of Europe, Asia, Australia, the Middle East, South Africa, and South America – it sells via third-party distributors and resellers.
Omnicell does not make its products available on a self-service basis. Instead, customers must contact one of the Company’s sales teams and discuss their individual requirements. In this way customers receive a greater degree of personal care.
Omnicell often, in particular with its group purchasing organisation customers, will enter into multi-year contracts with options for renewal or extension for up to two years. Some of these contracts can be terminated by either party at any time. Omnicell also employs multi-year lease agreements which are often agreed on a recurring basis.
Omnicell also provides its clients with post-installation technical support, education and training, and maintenance services. Customers are able to contact the Company’s support staff through its 24-hour helpdesk and online contact form, enabling customers to receive personalized assistance.
Additionally, Omnicell hosts a news and events section on its website, which keeps customers updated with company developments, and operates Facebook, Google+, Twitter, LinkedIn and YouTube accounts, through which it can interact with customers directly.
Omnicell is engaged in the development, marketing and sale of automation and business information solutions to the healthcare sector, primarily selling to group purchasing organisations, integrated delivery networks and US government agencies. The Company operates through two operating segments:
- Automation and Analytics, which includes the development of products designed to enable customers to improve the effectiveness and efficiency of the medication-use process, the efficiency of the medical-surgical supply chain, overall patient care and clinical and financial outcomes of medical facilities; and
- Medication Adherence, which concerns the development of products used to manage medication administration systems outside of the hospital setting, including medication adherence products sold under the MTS Medication Technologies, Surgichem, Omnicell and SureMed brands.
Medication Adherence products in large part comprise proprietary packaging systems and related products.
Omnicell has formed partnerships with a number of companies and organisations – including healthcare providers, purchasing groups and vendors – with a view to providing efficient, safe and reliable solutions to the healthcare sector. These partnerships are divided principally into two categories:
- Resell Partners, including other medical technology companies, healthcare distributors and value-added resellers; and
- Purchasing Groups, comprising group purchasing organisations, government organisations and health systems.
The Company also maintains strategic alliances with a number of technology companies and medical product manufacturers. Among Omnicell’s reported partners are software giant Microsoft, medical product manufacturer Codonics, producer of prescription medication bar code scanners RxScan, and health information technology provider Cerner.
Omnicell’s key resources are its technology and intellectual property, its manufacturing and supply chain networks, its IT infrastructure, its sales and distribution channels, and its personnel.
According to its annual report, Omnicell relies on a combination of patents, trademarks, copyright and trade secret laws, confidentiality procedures and licensing arrangements to protect its intellectual property rights. Searches of records held by the US Patent and Trademark Office identified two patent applications filed in its name: ‘Versatile lighting system for dispensing cabinets’ and ‘Storage cabinet with multiple RFID readers’.
Omnicell incurs costs in relation to research and development of its products, the manufacturing of its products, the operation of sales and distribution networks, the maintenance of its IT infrastructure, and the retention of its personnel.
According to its annual report, selling, general and administrative costs – including the payment of employee salaries and benefits and fees associated with operating multiple offices – amounted to 35% of total revenue in 2015, while research and development costs amounted to 7%.
Omnicell generates revenue through the sale of medication, medical and surgical supply automation systems, as well as the sale of related consumables, such as medication blister cards and packaging, and provision of ancillary services, such as customer education and training. The Company’s customer arrangements typically include one or more of the following deliverables:
- Installation services;
- Post-installation technical support; and
- Professional services.
In 2015 Omnicell generated $484.6 million in revenue, up from the $440.9 million the Company recorded the previous year. The increase in revenues was attributed in part to larger transaction sizes and revenue from acquired companies Mach4 and Avantec. Of its total annual revenue, the Company’s Automation and Analytics segment generated $390.3 million, while the Medication Adherence segment generated $94.2 million.
info: Randall has served as Omnicell’s Chairman since founding the Company in 1992. He assumed the additional role of President and Chief Executive Officer in 2002. He also serves as a General Partner at Launchpad Digital Health and is an independent director of Invuity. Lipps has had limited executive experience outside of Omnicell. From 1987 to 1989 he served as Vice President of Sales and Operations within the AMR Group. He left the company to join ST Holdings where he served as Senior Vice President until founding Omnicell in 1992. Lipps holds a bachelor’s degree in Economics and a bachelor’s degree in Business Administration from Southern Methodist University.
info: Peter joined Omnicell in 2015 as Executive Vice President and Chief Financial Officer. Kuipers is an experienced financial executive. During his early career he held a number of senior financial management roles at Yahoo, Altera, General Electric, and Akzo Nobel. He went on to serve as Vice President and Chief Financial Officer at The Weather Company, before joining Quantcast where he served as Chief Financial Officer, his final executive role before joining Omnicell. Kuipers holds a master’s degree in Economics and Business Administration from the Maastricht University School of Business and Economics in the Netherlands.
info: Dan joined Omnicell in November 2003 as Executive Vice President and Chief Legal and Administrative Officer. He has previously held several senior legal and executive positions, including a spell as Vice President and General Counsel at Be Inc, and as an attorney at law firm Cooley Godward. Johnston holds a bachelor’s degree in Computer Information Systems from Humboldt State University and a juris doctor degree from the Santa Clara University School of Law.
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