Careers at PG&E

Mission

PG&E provides electricity and natural gas distribution services to a broad network of commercial, residential, industrial, and agricultural customers, with a view to ensuring reliable and efficient energy transmission across parts of California.

History

PG&E traces its history back to 1852 and the establishment of the San Francisco Gas Company by Peter and James Donahue. This company merged with a number of other gas and electric companies over the following half century, culminating in a merger between the San Francisco Gas and Electric Company and the California Gas and Electric Corporation in 1905, forming Pacific Gas and Electric Company.

PG&E was among the pioneers of electric meters in the US, and in the 1920s opened the first all-electric model home in San Francisco. The Company continued to develop its operating infrastructure throughout the remaining years of the 20th Century, constructing a 502-mile pipeline, at the time the largest ever built, to connect the gas fields of Texas and New Mexico with California, and constructing a number of power generation facilities.

PG&E is today one of the largest regional utility companies in the US, serving a large customer base across California through an extensive proprietary distribution network. The Company is listed on the Fortune 500 list at 166th, and trades a portion of its shares on the New York Stock Exchange. PG&E has a current market capitalisation of $30.04 billion.

Benefits at PG&E

Business model of PG&E

Customer Segments

PG&E provides electric and gas utility services to a broad spectrum of customers. The Company principally divides its electricity customers into five segments:

  • Residential, comprising general consumers living in homes and residential buildings;
  • Commercial, primarily comprising small and medium-sized businesses, as well as some larger enterprises;
  • Industrial, comprising various engineering, manufacturing, and other industrial operators;
  • Agricultural, comprising farming and agricultural operations; and
  • Public street and highway lighting, comprising various government-sponsored public lighting projects.

PG&E divides its natural gas transportation customers into Core Customers – comprising small commercial and residential customers – and Non-Core Customers, comprising, industrial, large commercial, and natural gas-fired electric generation facilities.

PG&E is a regional utility company. It provides electricity and natural gas utility services to a network of customers across northern and central California. The Company does not have any international operations, and does not appear to have imminent plans to expand its service to customers across the US.

Value Propositions

PG&E provides value to its customers in the following ways:

  • Its reputation and track record, with the Company established as a reliable provider of utilities across large parts of California, with a positive track record for good service dating back a number of years;
  • Its extensive distribution infrastructure, with the Company operating around 42,000 circuit miles of electricity distribution lines and approximately 42,800 miles of distribution pipelines, enabling to distribute gas and electricity efficiently and effectively;
  • Its diverse portfolio of energy sources, with the Company distributing electricity from a range of renewable – including solar and hydroelectric, nuclear, and fossil fuel power plants;
  • Its accessibility, with the Company operating an online customer portal that enables its customers to pay bills and access resources online on a self-service basis; and
  • Its specialist industry expertise and experience, with the Company employing highly-trained specialist personnel across its various operating divisions and units, as well as a team of experienced industry executives.

Channels

PG&E operates a website at www.PG&E.com, through which it provides information on its various services, rate plans, coverage areas, and facilities. The Company also operates an online customer portal, which allows customers to view and pay bills, check account balances, and set-up recurring payments.

While customers are able to sign up for the Company’s services online, PG&E’s are completed through its direct retail and wholesale sales teams, who operate out of the Company’s network of offices across California. Core Customers can purchase natural gas procurement service from PG&E directly, or via various non-utility third party gas procurement service providers. When customers purchase gas supply from third-party providers, the Company continues to provide gas delivery, metering and billing services to customers. In most cases, however, PG&E provides bundled services, whereby it provides both transportation and procurement services.

PG&E operates an extensive electric distribution network, including approximately 142,000 circuit miles of electric distribution lines – of which around 20% are underground and around 80% are overhead, 58 transmission switching substations, and 603 distribution substations. The Company also distributes gas through a proprietary network comprising approximately 42,800 miles of gas distribution pipelines, more than 6,700 miles of transmission pipelines, and various storage facilities.

Customer Relationships

PG&E provides a range of tools and services to customers on a self-service basis through its online customer portal. Via this channel, the Company enables customers to manage their accounts, view their billing and transaction history, set up regular payments, and set up account alerts without interacting with members of the Company’s sales and support personnel.

With PG&E’s sales routed through its direct sales force, the Company is able to provide personalised assistance to customers, advising them on the most relevant rates and service options for their individual circumstances. The Company provides utility services primarily under fixed-term contracts.

PG&E provides a range of information and support resources to customers on its website, including energy saving tips, payment guides, and rate plans. Alternatively, customers can receive personalised responses to queries and complaints by contacting the Company’s support staff directly, either over the phone or via an online contact form.

Customers are also able to stay up-to-date with PG&E’s operations and interact with the Company directly through its social media accounts, including with Facebook, Twitter, LinkedIn, YouTube, and Instagram.

Key Activities

PG&E is a holding company. Its principal operating subsidiary is Pacific Gas and Electric Company, which is engaged in the sale and delivery of electricity and natural gas to a broad range of customers across areas of northern and central California. The Company generates electricity and provides electricity transmission and distribution services throughout its service territory, serving residential, commercial, industrial and agricultural customers.

PG&E controls an extensive distribution network, including thousands of circuit miles of interconnected transmission lines operating at varying voltages, as well as thousands of circuit miles of gas distribution pipelines. The Company also operates a portfolio of electric transmission substations and storage facilities. PG&E’s operations are conducted primarily under the regulatory authority of the California Public Utilities Commission.

Key Partners

PG&E works closely with a broad network of partners that support its various generation and distribution activities. These partners can be categorised broadly as:

  • Supplier and Vendor Partners, comprising suppliers of raw materials and equipment used as part of the Company’s energy generation and distribution activities, as well as suppliers of services and technology that are utilised across the enterprise more broadly;
  • Channel and Distribution Partners, comprising distributors and contractors that provide services on the Company’s behalf, as well as non-utility third-party providers that extend the Company’s own in-house sales and marketing capability;
  • Trade Partners, comprising trade professionals that provide services relating to refrigeration, lighting, heating and air conditioning, and agriculture that work closely with the Company on various projects;
  • Energy Efficiency Partners, comprising local contractors and trade professionals to which the Company provides assistance in implementing energy-efficiency measures; and
  • Strategic and Alliance Partners, comprising a range of companies form various sectors with which the Company shares certain resources and collaborates on joint projects.

PG&E lists a number of its local trade partners on its website, comprising local and regional operators such as Lumenature, FXR Construction, Green Generation Solutions, Jerico Mechanical, and Ecogreen Solutions. The Company has also launched partnerships with larger organisations, including a tie-up with NASA to test drones for the inspection of gas infrastructure, and a deal with the Hilton Union Square to provide an energy efficiency system to the hotel.

Key Resources

PG&E’s key resources are its energy production and distribution infrastructure, its natural gas pipeline network, its raw materials and supply chain, its online platform, its IT and communications infrastructure, its sales and marketing channels, its partnerships, and its personnel.

Among PG&E’s most important assets are its electric and natural gas distribution infrastructure, comprising electricity and natural gas distribution facilities, natural gas gathering facilities and generation facilities, and natural gas and electricity transmission facilities. The Company distributes its gas and electricity through a proprietary network of 142,000 circuit miles of underground and overhead electric distribution lines and 42,800 miles of gas distribution pipelines.

The Company also owns and operates eight natural gas compressor stations, 58 transmission switching substations, 603 distribution substations, and various storage facilities.

Cost Structure

PG&E incurs costs in relation to the procurement of energy and supplies – including natural gas, the operation and maintenance of its generation and distribution infrastructure, the development of its online platform, the maintenance of its IT and communications infrastructure, the operation of its sales and marketing channels – including advertising expenses, the management of its partnerships, and the retention of its personnel.

In 2015 PG&E recorded total operating costs in the amount of $15.32 billion. This included electricity costs of $5.10 billion, natural gas costs of $663 million, and operating and maintenance costs totalling $6.95 billion.

Revenue Streams

PG&E generates revenue primarily through the retail and wholesale sale and delivery of electricity and natural gas to residential, commercial, industrial, and agricultural customers across its service areas in California. The Company also derives a small portion of its revenue from the provision of various related services, such as training and consulting.

In 2015 PG&E generated total annual operating revenue of $16.83 billion, down on the $17.09 billion recorded by the Company the previous year. The vast majority of this revenue was generated by the Company’s electricity operations, which alone recorded revenue for the year of $13.66 billion. More than $10 billion in annual revenue was attributed to the Company’s electricity sales to residential and commercial customers. PG&E’s natural gas operations accounted for $3.18 billion in revenue.

Our team

Anthony Earley,
Chairman, President, and Chief Executive Officer

info: Anthony Earley (“Earley”) has served as Chairman of the Board, President and Chief Executive Officer of PG&E since joining the Company in 2011. Earley also serves on the Executive Committee and the Compensation Committee of the Edison Electric Institute, and serves as a director and executive committee member of the Nuclear Energy Institute. Earley has held a number of leadership roles within the energy sector over a number of years. He served as President and Chief Operating Officer of Long Island Lighting Company, before joining DTE Energy Company in 1998, where he held various executive roles over a period of 17 years. This included spells as Chairman, President, and Chief Executive Officer.

Jason Wells,
Senior Vice President and Chief Financial Officer

info: Jason Wells has served as Senior Vice President and Chief Financial Officer at PG&E since 2016. He is responsible for overseeing the entirety of the Company’s financial functions. He is also a member of the Board of Directors and Treasurer of Habitat for Humanity Greater San Francisco. Wells has been with PG&E since 2007, when he joined the Company as Director of Technical Accounting. He was promoted to Senior Director of Corporate Accounting and Assistant Controller in 2008, and in 2011 was appointed Vice President of Business Finance. Wells began his career at PricewaterhouseCoopers, where he served in a variety of roles, notably leading audit teams for a number of energy and utility clients.

Julie Kane,
Senior Vice President and Chief Ethics and Compliance Officer

info: Julie Kane (“Kane”) has served as Senior Vice President and Chief Ethics and Compliance Officer at PG&E since 2015. She is responsible for overseeing the Company’s compliance program, including the programs and systems designed to prevent, detect, and mitigate non-compliance. Kane previously worked for more than 25 years at Novartis and its various affiliates, where she held a number of positions across multiple divisions. This included a spells as Vice President of Ethics and Compliance and Corporate Citizenship, Vice President of Health, Safety and Environment, and Chief Environmental Counsel. Prior to joining PG&E, Kane served as Vice President, General Counsel and Compliance Officer for North America and Corporate Functions at Avon Products.

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