Careers at Quick Heal Technologies
Quick Heal’s mission is to solidify its leadership position globally in an ever-evolving security products and services industry across a range of growing market segments, including computers, mobiles, tablets, and Next Gen Networks, and to forge strong customer and partner relationships.
In 1995 brothers Kailash and Sanjay Katkar founded CAT Computer Services, a provider of computer security services and solutions, in India. Its first offering was Quick Heal, an antivirus product. Over the next few years, as the Internet became more prevalent in use, the company developed a number of digital security solutions. These included antivirus, antispyware, and data protection software.
The 2000s saw a number of milestones. In 2002 Quick Heal received its first international certification. In 2007 CAT was renamed Quick Heal Technologies. In 2010 it received an investment of $13 million from Sequoia Capital. In the early 2010s it opened offices in the U.S., Japan, Africa, and the UAE. In 2016 Quick Heal completed an IPO and became listed on the NSE and BSE exchanges.
Business model of Quick Heal Technologies
Quick Heal has a segmented market business model, with customer groups that have slightly different needs. The company targets its offerings at consumers, businesses, and governments.
Quick Heal offers two primary value propositions: risk reduction and brand/status.
The company reduces risk by maintaining high quality and security standards. It has earned the following certifications:
- ISO 27001 certification for its R&D Labs
- ISO 20000 certification for its Technical Support Center
- ISO 9001 certification for its quality management processes
It also reduces risk by actively encouraging security researchers to report any security vulnerabilities they discover in the company’s products. Its security team responds within five business days, and if the information results in a change in coding then the researchers are given a reward.
The company has established a strong brand due to its success. It has over 1,300 employees operating out of36 cities across India. It has an active license user base of over seven million and has completed over 24 million product installations. Lastly, it has won many honors, including the following:
- Recognition as the “Top Trademark Driven Industry Firm (Small & Medium Enterprise)” by the CII Industrial Intellectual Property Awards
- The NCN Most Innovative Product of the Year Award in the Anti-Virus category
- Info Security PG Global Excellence Awards
- IMC Information Technology Award for Excellence in Information Technology Products (Small and Medium Enterprise category) by Indian Merchants Chamber
- Recognition as one of the Mumbai Hot 50 Brands in the B2C category
Quick Heal’s main channel is its direct sales team. It also sells its offerings through a network of registered resellers, distributors, and system integrators. The company promotes its offerings through its website, social media pages, and participation in conferences.
Quick Heal’s customer relationship is primarily of a self-service, automated nature. Customers utilize its products while having limited interaction with employees.
The company’s website enables clients to renew their licenses and download software, updates, and upgrades. It also provides answers to frequently asked questions.
That said, there is a personal assistance component in the form of 24x7 phone service, as well as online chat and e-mail customer service. There is also a community element in the form of a forum where customers can interact.
Quick Heal’s business model entails designing and developing its software for customers.
Quick Heal’s key partners are the resellers, distributors, and system integrators that help it to sell its products. It provides these partners with training and marketing support, as well as incentives.
Quick Heal’s main resources are its human resources – namely its research and development team, which includes the following sub-teams:
- Business Logic Team - Builds product roadmaps and devises appropriate strategies
- Product Development Team – Designs and develops products and solutions
- Internet of Things (IoT) Security Team – Identifies opportunities in the IoT area and develops solutions for home automation security
- Quality Assurance Team - Measures, evaluates, and monitors processes to prevent product errors
- Incidence Response Team - Provide rapid response emergency situations/incidents
- Threat Research and Response Team - Offers responses to threats such as viruses and malwares
The company also depends on sales employees to promote its solutions and customer service employees to provide support. Lastly, it has relied on funding from investors, raising $13 million as of August 2010.
Quick Heal has a cost-driven structure, aiming to minimize expenses through significant automation. Its biggest cost driver is likely sales/marketing, a fixed cost. Other major drivers are in the areas of customer support/operations and administration, both fixed costs.
Quick Heal has one revenue stream: revenues it generates from the sale of its software products to customers.
info: Kailash is responsible for managing Quick Heal, establishing and executing its long-term strategies, and interacting with employees, clients, investors and other stakeholders. He has served on the board of directors since its formation.
info: Sanjay earned a Master's degree in Computer Science at University of Pune. He leads Quick Heal’s worldwide global technology strategy and is responsible for the core research and development of its products.
info: Vijay earned an undergraduate degree in Electrical Engineering and a Master’s degree in Technology at Indian Institute of Technology (IIT), Mumbai. He previously served as Senior Director of Research & Development at Avaya.
info: Rajesh earned a Bachelor's degree in Commerce at the University of Mumbai. He previously served as the Chief Financial Officer of Komli Media, Persistent Systems, and Hexaware Technologies, and as the CFO and Company Secretary of ICICI Ventures.
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