Careers at SS&C Technologies
SS&C’s mission is to offer the greatest depth of expertise, software technology, and services.
In 1986, KPMG consultant Bill Stone founded SS&C Technologies in his home basement. The company is a provider of financial and investment software and related services. SS&C’s first year went well with the introduction of BASS, a product enabling flexible brokerage processing. However, in 1987 the stock market crashed, causing widespread uncertainty. The firm responded by changing its customer focus from retail brokerage firms to institutional asset managers.
SS&C’s customer base expanded, largely thanks to firms in the northeastern U.S., and its size grew accordingly, to 38 in 1988. The next few years saw major product launches. In 1989, the company unveiled Complete Asset Management Reporting and Accounting (CAMRA), the first-ever client server, relational database investment accounting system for the insurance and asset management industry. In 1991 it added front-office trading capability with FILMS (now called LMS Loan Suite).
Word of mouth spread, contributing to stronger financial performance. In 1992 SS&C‘s revenues grew to $2.8 million; the following year saw an 89% increase to $5.8 million, then $18 million in 1995. The company’s success attracted funding from firms such as Conning and General American ($4 million) and General Atlantic ($7 million). It also drew in high-profile new customers such as Keyport Life, Liberty Mutual, Guardian Life. SS&C completed a successful IPO in 1996.
Business model of SS&C Technologies
SS&C has a niche market business model, with a specialized customer segment. The company targets its offerings at vertical markets in the financial services sector, including banks, insurance companies, brokerage firms, investment management firms, registered investment advisors, wealth managers, and alternative investment funds. In 2015, its top 10 clients accounted for 14% of total revenues.
SS&C offers two primary value propositions: accessibility and brand/status.
The company offers accessibility through the diversity of its offerings. Since 1995, it has acquired 43 organizations with products and services in complementary markets. These acquisitions enabled it to add numerous capabilities to its portfolio; examples include Citi Hedge Fund Services, Prime Management Limited (enabling entry into the Insurance Linked Securities Administration Market), and DST Global Solutions (enabling expansion of its investment management software and services).
The company has established a strong brand as a result of its success. It offers more than 90 products and services to over 10,000 clients, and operates from 73 offices. It has also won many honors, including an HFM Award for Best Administrator – Technology (2016), a CTA Intelligence Award for Best Client Service (2016), a Waters Rankings Award for Best Accounting System Provider (2015), and recognition by Forbes as one of the “Most Innovative Growth Companies” (2015).
SS&C’s main channel is its direct sales team, located in numerous offices worldwide. It also uses telemarketing employees to enhance sales of its real estate property management offerings, and collaborates with alliance partners that sell its software services to banking clients.
The company promotes its solutions through its website, product-focused webinars, e-marketing campaigns, eBriefings mailed to prospective customers, participation in symposiums and seminars, and attendance of trade shows and conferences.
SS&C’s customer relationship is primarily of a self-service nature. Customers utilize its products and services while having limited interaction with employees. The company’s website has an “Insights” section featuring numerous self-help resources, including articles, white papers, videos, webinars, case studies, infographics, and eBriefings. It also has a client portal through which users can read release notes and obtain the latest in technical knowledge. That said, there is also a personal assistance component in the form of 24/7 phone, e-mail, and online support.
SS&C’s business model entails designing and developing its software products and related services.
SS&C maintains the SS&C Partner Program, whose members are organizations that sell solutions that complement its own and assist its clients with solution implementation. Specific types of partners include the following:
Global Strategic Partners - Consulting firms with multi-industry, multinational support capabilities
Industry Partners - Firms with segment expertise within vertical applications for SS&C’s solutions
Technology and Software Partners - Firms with software and technology that complement SS&C’s capabilities
Data Providers – Firms that provide information through SS&C’s software solutions, assisting their mutual customers
Benefits for Partner Program participants include the following:
- Listing on SS&C website with a summary profile
- Use of SS&C Partner web link and logo on partner’s website homepage
- Inclusion in SS&C’s marketing materials
- Opportunities to write articles in SS&C’s eBriefings
- Opportunities to deliver presentations at SS&C services and sales meetings
- Collaborative case studies and joint press releases
- Invitations to SS&C’s annual customer conference
SS&C’s main resources are its human resources, which include the following as of the end of 2015: 1,118 employees in research and development, 3,890 employees in consulting and services, 334 employees in sales and marketing, and 327 employees in client support. The R&D staff is proficient in developing new products, generally unveiling a major launch in the core category with technical and functional enhancements in the second or third quarter of each fiscal year.
SS&C has a cost-driven structure, aiming to minimize expenses through significant automation and low-price value propositions. Its biggest cost driver is cost of revenues, a variable cost whose biggest contributor is cost of software-enabled services. Other major drivers are in the areas of research/development, administration, and sales/marketing, all fixed costs.
SS&C has two revenue streams:
Recurring Revenues – Revenue generated from the following sources:
- Software-Enabled Services – Services SS&C provides to customers for their regular, mission-critical processes. For example, comprehensive fund administration services for alternative investment managers, such as tax processing and accounting and fund manager services.
- Maintenance and Term Licenses – Licenses fees for maintenance, which vary based on the number of perpetual licenses, annual fee increases, and customer retention; and license fees based on specified usage periods, which vary based on the rate at which SS&C loses or adds customers over time.
Non-Recurring Revenues – Revenue generated from professional services and perpetual license fees.
info: William earned a Bachelor of Business Administration in Accounting at Marquette University. He previously served as a Senior Management Consultant at KPMG and as Vice President of Administration and Special Investment Services at Advest.
info: Normand earned an M.S. in Economics from Trinity College. He previously served as SVP of Institutional at SS&C, as well as President and CEO of Financial Models Company and Manager of Investment Accounting at The Travelers.
info: Patrick earned a B.S. in Accounting from Merrimack College. He previously served as SVP and Treasurer of SS&C Fund Administration, VP and Treasurer of Financial Models Company, and VP and CFO of Accent Color Sciences.
info: Bob earned a B.S. in Computer Science at Stony Brook University. He previously served as CTO of GlobeOp Financial Services and held several executive roles at Lehman Brothers, including CTO and Senior VP of Derivative Technology.
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