Careers at Tyler Technologies
Tyler Technologies’ mission is to partner with its clients to make local government more accessible to the public, more responsive to the needs of citizens, and more efficient in its operations.
In 1966 Joseph F. McKinney bought three government firms from Ling-Temco-Vought, combining them to form a new holding company called Saturn Industries. In 1968 Saturn Industries acquired iron pipe manufacturer Tyler Pipe, which soon became the biggest contributor to its annual revenues. As a result, Saturn was renamed Tyler Corporation and listed on the NYSE in 1970.
Over the course of the 1980s and 1990s, Tyler acquired numerous companies in the retail, industrial, and distribution sectors, becoming a diversified conglomerate. These businesses included The Software Group, Interactive Computer Designs, Eden Systems, EDP Enterprises, New World Systems Corporation, Parker Lowe & Associates, Assessment Evaluation Services, and Softcode.
All of these purchases enabled the company to achieve significant growth and greatly expand its portfolio. In 1997 it decided to change its focus by providing information management software to county, state, and other local governments, as well as schools. Consequently, it divested unrelated divisions, was renamed Tyler Technologies, and began acquiring several firms in the industry.
Business model of Tyler Technologies
Tyler Technologies has a niche market business model, with a specialized customer segment. The company targets its offerings at school districts, municipal and county agencies, and other local government offices.
Tyler Technologies offers one primary value proposition: brand/status.
The company has established a strong brand due to its success. It bills itself as the largest software firm in the United States solely focused on integrated software and technology services for the public sector. It serves over 15,000 local government offices in all 50 U.S. states, Canada, the United Kingdom, the Caribbean, and other global locations. Lastly, it has won many honors, including:
- Ranking on the "Most Innovative Growth Companies" in 2016 by Forbes
- Recognition as one of “America’s Most Trusthworthy Companies“ by Audit Integrity
- Ranking on the Software Magazine Software 500 seven years in a row
- Recognition as one of the “Top 100 Places to Work“ by the Dallas Morning News
- Six-time placement on the Barron’s 400 Index
Tyler Technologies’ main channel is its direct sales team. The company promotes its offerings through its website, social media pages, direct mailings, and participation in industry events such as webinars, trade shows, and conferences.
Tyler Technologies’ customer relationship is primarily of a self-service nature. Customers utilize its products while having limited interaction with employees. The company operates Tyler University, a continuing education platform that offers online courses on software and new technologies. Its website also maintains a “Library” section featuring useful resources such as user guides, documents, images, and videos.
Despite this orientation, there is a personal assistance component in the form of phone, e-mail, and online customer support. There is also a community element in the form of Tyler Community, an online mass collaboration and crowdsourcing tool that enables customers to interact with staff and each other.
Tyler Technologies’ business model entails designing and developing its products and related services for customers.
Tyler Technologies’ key partners include the suppliers that provide it with the equipment it needs to produce its solutions. These suppliers are primarily original equipment manufacturers and distributors. The equipment includes computers, printers, scanners, peripherals, office automation software, and operating system software.
The company also works with technology firms and associations that provide complementary solutions for its customers. The solutions are in areas such as business intelligence, online purchasing, online payments, asset management, and GIS mapping. Specific partners include Microsoft, ESRI, Cloud Security Alliance, and The International Association of Privacy Professionals.
Tyler Technologies’ main resources are its human resources, who include the technology employees that design and develop its solutions, the sales employees who promote them, and the customer service employees that provide support.
Tyler Technologies has a cost-driven structure, aiming to minimize expenses through significant automation. Its biggest cost driver is cost of revenues, a variable expense.
Other major drivers are in the areas of sales/marketing, research/development, and administration, all fixed costs.
Tyler Technologies has four revenue streams:
- Software licenses and royalties
- Services (software, maintenance, appraisal)
- Hardware and other
info: Lynn earned an undergraduate degree at Georgetown University and a law degree at the University of Texas. He previously served as Executive Vice President, Vice President, Secretary, and General Counsel of Tyler Technologies. He also worked at Hughes & Luce.
info: Matthew earned a B.S. in Computer Science at Stephen F. Austin State University. He previously served as Chief Information Officer of A.H. Belo, as a Vice President at Electronic Data Systems, and as Chief Development Officer of BMC Software.
info: Samantha earned a Bachelor of Arts degree in Mass Communications and Journalism at the University of Georgia. He previously served as Director of Global Marketing Communications at Freescale Semiconductor.
info: Bruce earned a degree at Texas Tech University. He previously served as Senior Vice President of Consulting and Global and Enterprise Accounts at BEA Systems and as a founding partner of The Feld Group.
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