Training and Development Manager
The Training and Development Manager helps the business to keep ahead of the ever-changing business environment in terms of trends and practices. The Training and Development Manager is responsible for the delivery of business-wide training initiatives that drive the business’s growth strategies.
The Training and Development Manager is responsible for the development, coordination, delivery, tracking and reporting of employee training programs in the business and reports directly to the Senior Manager Training and Development. The Training and Development Manager must have a love of efficiency and a willingness to champion organizational change.
Objectives and Responsibilities of the Training and Development Manager
Management: The Training and Development Manager oversees the creation and maintenance of scalable structures for on-boarding, training, and promoting the growth of all employees across the business’s departments. He is in charge of the management, improvement, and extension of current training programs for employees across all departments in the business.
In his managerial position, the Training and Development Manager also ensures that the format for the junior department’s manuals, policies, rules, standards of operation and procedures are always in line with the business’s’ overall goals and objectives.
The Training and Development Manager maintains the training pulse in the business by ensuring that training is always completed where necessary and that the training programs are always up to date. The Training and Development Manager additionally contributes to the culture of the training department and overall business through the fostering of communication and cooperation between departments.
Strategy: The Training and Development Manager plays a strategic role where he manages the strategy, execution, and delivery of training programs across the business. The Training and Development Manager, in this capacity, plans, organizes, and directs training and development programs for employees for the purpose of increasing individual and organizational performance and also for the purpose of improving employee morale while simultaneously enhancing their skills.
The Training and Development Manager designs appropriate training schedules and strategies based on the identified training needs in the business. He is also tasked with the selection of appropriate instructional methods and procedures for each unique situation, for example, individual training, self-study, group instruction, simulation exercises, lectures, demonstrations, role play, computer-based training and so forth.
Support: The Training and Development Manager additionally plays a supporting role within the business, taking initiative in assisting individual employees in the maintenance and improvement of their job skills and preparation for promotions or roles that demand greater skills. In this endeavor, the Training and Development Manager sets up individualized training programs in order to strengthen employees’ existing skills or to cultivate new ones.
The Training and Development Manager also responds to training requests from departmental managers or project leaders to which he develops and delivers training on time and within the requested budget. The Training and Development Manager also trains new employees, ensuring indoctrination into the working cultures, incorporating them into their departments and ensuring that basic skills and knowledge are covered.
Collaboration: The role of the Training and Development Manager is collaborative and, as such, he works with departmental leaders and management in ensuring that employees constantly get the necessary hands-on training. The Training and Development Manager works with the departmental leaders in coordinating special training programs unique to that department and unique to individuals within the department.
In his collaborative role, the Training and Development Manager also works closely with senior training and development management in developing standard training programs and strategies.
Knowledge: The Training and Development Manager is also tasked with keeping the business abreast of contemporary training and development theories and methods as well as how to effectively utilize and disseminate the acquired knowledge and influence the direction of programs. The Training and Development Manager implements and sustains subsequent learning strategies and objectives, ensuring that the department, and the business at large, is constantly updated with industry trends and best practices.
Analytics: The Training and Development Manager plays an analytical role where he is in charge of developing and evaluating training methods and initiatives and measuring their effectiveness, bringing forth strategic recommendations for training and staffing methods and approaches where necessary. In his analytical role, the Training and Development Manager conducts training program analysis across the business and identifies departmental positions demanding training and development initiative.
He additionally tracks training attendance in all on-going training initiatives and prepares reports as required by senior training and development management and departmental heads and managers.
Other Duties: The Training and Development Manager also performs other similar duties as delegated by the Senior Manager Training and Development, the Head of Training and Development, Director Training and Development, Chief Human Resource Officer, or the Employer.
Required Qualifications of the Training and Development Manager
Education: The Training and Development Manager must have a bachelor’s degree in Training & Development, Psychology, Education, Human Resources, Business, or any other related field. An equivalent of the same in working experience is also acceptable for the position.
Experience: A candidate for this position must have had at least 2 years of working experience developing customized training programs within a large-structured and complex business environment, preferably working as junior support personnel of the Training and Development Manager.
A suitable candidate will have had experience working with learning management system (LMS) and experience in adult learning, performance measurement, and needs assessment.
Communication Skills: Communication skills, both in written and verbal form are a necessity for this position. Communication skills are a necessity for clear and concise conveyance of information and instructions down the line, which will affect the performance of the junior training and development department. Communication skills are also a necessity for the clear conveyance of sensitive information and training instructions, which will determine the effectiveness of training initiatives and how well the desired skills will be ingrained in the receiving employees.
The Training and Development Manager is required to prepare various training materials and draw reports on the performance and progress of training programs and initiatives that are presented to senior management to aid in strategy formulation and informed decision-making.
Ms Office: A candidate for the position must be highly proficient in the use of Ms Word, Ms Excel, and PowerPoint, which are all necessary in the creation of both visually and verbally engaging training materials and reports for senior training and development management.
Analytical Skills: The Training and Development Manager also has a proven ability to pinpoint, analyze, assess training needs within the business, translating those needs into actionable training initiatives. He will also have an ability to assess the performance of existent training programs identifying points of improvement and developing new improved strategies and initiatives.
Interpersonal Skills: The Training and Development Manager will also have an ability to work both independently and in a group setting, be able to work comfortably in a highly collaborative setting, have keen attention to detail, be proactive going beyond his call of duty, have a strong sense of personal accountability, and demonstrate composure in times of uncertainty.
People Skills: A candidate for this position must also be highly capable of making deep and meaningful connections with others. He will be a likable and relatable individual who is able to earn the trust of others, hence, making it easier for them to trust and follow in his training strategies, programs, and initiatives.