The ability to adopt a systematic approach towards identifying and then solving a problem or issue at hand is referred to as one’s troubleshooting skills. In simple words, troubleshooting skills are the problem solving abilities of a person.
It requires a system of thoughts and actions to overcome any challenges that you or others face. Ideal troubleshooting skills mean you begin with gathering maximum information to define the actual problem, and provide the best possible solution by generating and evaluating all possible solutions.
The last but most significant part of this ability is to follow up on one’s action and check whether or not the problem is actually solved.
Why are troubleshooting skills Important
It is a common belief that if there are no challenges or problems found in your efforts towards the smooth operation of your business, something is definitely wrong. That is how inevitable problems are in daily work routine.
Better troubleshooting skills mean greater opportunity for improvement. Probably that is the reason why true success is not believed to be in preventing problems from occurring at all but in troubleshooting when they do occur. This explains why problem seekers are usually more creative than problem avoiders.
Troubleshooting skills are a necessity for any organization because whenever a difference between the actual and desired state is seen and problem is identified, these skills will help you bridge the gap and make better future a possibility.
How to improve troubleshooting skills
All productive employees and effective managers have one thing in common and that is their troubleshooting skills. Following are some helpful tips for improving your troubleshooting skills:
- Work on your ability to listen carefully. The more you listen, the better will be your understanding of the problem at hand and how it affects others. Whether you are listening to a complaint about the problem or an advice on how to resolve it, it all helps you gather useful information.
- Try to understand everybody’s interests. Never stick to one particular solution, ignoring the true interests. Try to understand what each and every person expects from the solution i.e. what are their needs that need to be fulfilled with the solution. Then the solution that satisfies everybody’s interests should be chosen as the best one. Listening carefully, as mentioned above, plays a great role in your ability to do so.
- Communicate the decisions. This is also an important tip for bringing about improvement in your troubleshooting skills because the feedback that will be received afterwards will help in compensating for any deficiencies in the measures taken for solving the problem.