Careers at Oscar Health

Mission

Oscar Health aims to provide simple, accessible and comprehensive health insurance coverage to individuals, couples and families.

History

Oscar Health was founded in 2012 by Harvard Business School classmates Mario Schlosser (“Schlosser”), Kevin Nazemi and Josh Kushner (“Kushner”). Of these co-founders only Schlosser, the Company’s current Chief Executive Officer, retains an executive role at the Company.

According to several reports, the idea behind Oscar Health followed Kushner’s experience of trying to purchase health insurance. After receiving a quote that he struggled to understand, he began to develop a more accessible and simple method of providing health coverage.

Having already invested in a number of tech start-ups through his venture capital firm Thrive Capital, Kushner believed that contacts he had already established would be able to assist him in creating a health insurance business in the mould of tech giants Amazon and Spotify. His first step in this process was to bring on board Schlosser and Nazemi to help build the new company’s platform.

Oscar received began to attract seed funding in 2013 and launched its first formal round of funding in 2014, raising $80 million from investors including General Catalyst Partners, Khosla Ventures and Breyer Capital. 2014 was also the year that Oscar Health began insuring members in New York. The Company has since expanded to serve customers in New Jersey, California and Texas.

Oscar Health continues to post annual losses. It, however, has still been able to attract significant funding, raising a total of $727.5 million including form high-profile investors such as Google Capital and Goldman Sachs.

Business model of Oscar Health

Customer Segments

Oscar Health provides health insurance coverage to individual consumers, couples and families.

Oscar Health only serves customers in a handful of counties and states across the US. Its principal market is New York, the location of Company’s headquarters, where it has around 69,000 members. In 2015 the Company was reported to have a 10% market share for the health care exchange in New York. Oscar Health has also served customers in New Jersey since 2015, where it has around 28,000 members, and moved into parts of California and Texas in 2016. The Company, however, is reported to have had difficulty gaining traction in California, enrolling just 5,000 members in the Los Angeles and Orange County area.

Value Propositions

Oscar Health’s provides value to its customers through its simplified insurance products, the convenience and accessibility of its services, its use of technology, and its flexibility.

The Company offers custom quotes to its customers, which can be obtained either online or from direct sales representatives.

The Company allows its customers to use technology to track activity and health performance through its mobile app, which also enables members to contact qualified medical practitioners from anywhere.

Oscar Health’s key selling point is that it claims to simplify the notoriously complex process of buying health insurance, purporting to offer a no-surprise experience to its customers with easily understood insurance plans.

Channels

Oscar Health operates a website at www.hioscar.com, through which customers are able to generate a custom insurance quote, select an insurance plan and becoming an Oscar Health member.

In addition to its online channel, Oscar Health operates a hybrid sales model. The Company sells insurance plans to customers both directly through its own sales teams, through third-party partner brokers and through health insurance marketplaces. The Company’s products are available on health exchanges – organisations set up to facilitate the purchase of health insurance in accordance with the Affordable Care Act – in New York, New Jersey, California and Texas.

Oscar Health members are also provided access to the Company’s mobile application, available on iOS and Android, through which they are able to manage their health history – including doctor visits, and view prescriptions, and laboratory work.

Customer Relationships

Oscar Health’s health insurance products are available on a largely self-service basis, with customers able to get a custom quote, select a coverage plan and register an Oscar Health account via the Company’s website. Customers are also able to contact the Company’s sales team directly, in order to receive a more personalised service.

Oscar Health maintains a relationship with its members through its mobile app, which allows customers to manage their healthcare histories, contact doctors and arrange prescriptions. The Company also operates Facebook, YouTube, LinkedIn, Instagram and Twitter accounts through which it is able to interact directly with its members and keep them updated with company developments.

Key Activities

Oscar Health operates as a subsidiary of Mulberry Health. The Company provides a range of custom health insurance services to individuals, couples and families. Its plans cover a range of services and outcomes, including free doctor visits, free generic drugs, routine care services, immunisations, pregnancy screenings, and laboratory tests.

Oscar Health also provides its members with discounted rates for specialist visits, brand-name drugs, urgent care, and other common care needs, as well pregnancy, surgery, and recurring illness coverage.

Oscar Health’s insurance services are supplemented by the Company’s Doctor On Call, through which members are able to access short consultations with qualified doctors, enabling them to receive advice and prescriptions without leaving their home.

Key Partners

Oscar Health partners with a range of companies in the provision of its insurance products, principally comprising:

  • health insurance brokers, including independent sales agents and third-party insurance brokers;
  • healthcare providers, including primary care practices, hospitals, urgent care clinics, and pharmacies, as well as drug providers and pharmaceutical companies; and
  • healthcare practitioners spanning the entire medical sector, including primary care physicians, psychiatrists, dermatologists, orthopaedic surgeons, cardiologists and dentists.

Among Oscar Health’s partners are Tenet Healthcare, Baylor Scott & White Health, Jacobi Medical Centre, Coney Island Hospital, Nassau University Medical Centre, and Plainview Hospital.

Oscar Health also has a tie-up with technology company Misfit, which provides Oscar Health-branded activity tracking products for the Company’s members.

Key Resources

Oscar Health’s key resources are its network of provider and broker partners, its mobile customer relationship platform, and its personnel.

The Company employs a workforce of almost 200, of which its sales staff play a key role.

Oscar Health does not have any patent applications filed with the US Patent and Trademark Office.

Cost Structure

Oscar incurs costs in relation to the payment of medical and network fees, maintenance and operation of its offices, implementation of marketing and advertising campaigns, and retention of its personnel – who number around 185 as of April 2015.

Oscar accrues substantial costs in the form of medical bills and start-up costs as it expands into new states and counties. Chief Executive Officer Schlosser attributed the Company’s 2015 losses evenly to start-up and expansion costs and New York medical losses.

Oscar, as a newly-established insurance firm, has also had to pay high fees for access to health networks and hospital contracts. These costs, however, are expected to decrease once the Company’s initial high-fee contracts have expired and new agreements can be negotiated.

Revenue Streams

Oscar Health generates revenue through the provision of health insurance plans that cover routine and specialist care provisions, as well as through a Doctor On Call service that enables customers to access short consultation over the phone. The Company’s plans are priced on a case-by-case basis.

As a privately-owned company Oscar Health does not publicly disclose its financial results. However, the reports have attempted to estimate the Company’s revenue figures using available figures. Coverage in 2016 suggested the Company has around 145,000 customers, with each customer paying an average of $5,000 per year, resulting in an approximate annual revenue of $750 million.

While Oscar Health continues to attract investors it is yet to make a profit, with operating and set-up costs outstripping the Company’s revenue generation. The Company was reported to have lost around $105.2 million in 2015.

Our team

Mario Schlosser,
Co-Founder and Chief Executive Officer

info: Mario has served as Oscar Health’s Chief Executive Officer since co-founding the Company in 2012. He is also a co-founder of financial services provider Sofin Corporation. Schlosser began his career in 2002 as a fellow senior associate at McKinsey and Company. In 2006 he founded Vostu, a social gaming company in Brazil, of which he served as Chief Scientist for six years. In 2007 he also joined Bridgewater Associates as a senior investment associate, a role he held for almost three years. Before co-founding Oscar Health, Schlosser served briefly as a research associate in the MIT Media Lab’s Social Computing Group. He holds a master’s degree in Electrical Engineering from the University of Hannover and a master’s degree in Business Administration from Harvard Business School.

Dave Henderson,
President of Insurance

info: Dave has served as Oscar Health’s President of Insurance since 2012. He has previously held a number of senior executive roles, with a principal focus on healthcare marketing. He began his career in 1987 as a marketing manager at Fallon Community Health Plan. After five years he moved to CIGNA Healthcare as Vice President of Sales and Marketing, a position he held for just over six years before serving briefly as Senior Vice President and Chief Marketing Officer at HealthFirst. In 2005 Henderson was appointed Chief Marketing Officer at CDPHP. He stayed in this position for just under two years before assuming an equivalent role at MVP Health Care in 2007. Prior to joining Oscar Health, Henderson had a brief short spell as Chief Operating Officer at IkaSystems before returning to MVP Health Care as Chief Marketing Officer. Henderson holds master’s degree in Business Administration of Western New England University.

Kevin Campbell,
Chief Operating Officer

info: Kevin has served as Chief Operating Officer at Oscar Health since 2015. According to his corporate networking profile, he also continues to serve as Co-Chief Operating Officer at Bridgewater Associates. Campbell has previously held a number of senior leadership positions, including President of Exult, Head of Sales at Hewitt Associates, and Group Chief Executive for Outsourcing at Accenture. His last significant executive role prior to joining Oscar Health was as Accenture’s Group Chief Executive for Technology. Campbell holds a bachelor’s degree from the Boston College School of Management.

Jobs at Oscar Health

Research Associate
New York, New York, United States
Director, Pharmaceuticals
New York, New York, United States
Show more ...
nurses doctors and designers to drive population health initiatives across the company.We’ll throw you in the deep end expect you to understand complexity distill it explain it and drive improvements across the business. Some of the questions we tackle include:How do we intelligently and creatively support our sickest members?How can we build meaningful and scalable programs?How can we make sure members are matched with the right level of care when they need it?How can we figure out what someone is sick with when data is incomplete?How can we use data to better predict the care a member needs?Winning factors: What leads to successMust-have qualities include:Outstanding structured and critical thinkingA passion for understanding complex issues with a data driven approachKnowledge of health care health economics health policy or health insuranceA technical bent and the ability to use tools to answer your own questions (e.g. Excel/SQL/Python)Ability to collaborate effectively with individuals across the companyAble to put together a project plan and work throughout the company to hold teams accountable and drive resultsExcellent listener and clear concise communicator Take a solutions-oriented approach - always looking for new ways to effectively tackle a problem Be someone that gets things doneDrive initiatives forward with limited guidance and oversightUse data analysis to come up with creative solutions to complex problems and produce tangible resultsEnjoy experimenting and iterating on ways to solve a problemZoom in and outWilling to sweat the details when you need to but also have a view on how to shape the bigger pictureEnjoy switching in and out of business clinical and social ways of thinkingAble to frame and present your findings to senior audiences Above all be thoughtful humble and team-oriented.Oscar is an equal opportunity employer. Should you be a fit for this role one of our recruiters will contact you from a hioscar.com e-mail address. Oscar recruiters do not request your sensitive personal information by email. Clinical Finance Management Startup Management Technology Training Audit Consulting Compliance Entrepreneurial
Head of Communications
New York, New York, United States
Show more ...
and ultimately more affordable care.Oscar’s Communications team is responsible for advancing and protecting core business objectives through earned and owned media. Given the breadth and depth of what Oscar innovates on a daily basis — everything from the traditional provider-payer relationship to how patients engage with a confusing health care system — the challenge for the Communications team is to architect a clear narrative that cuts across technology health care politics member experience and so much more. The Role:The Head of Communications based in New York will work directly with Oscar's leadership to both shepherd consensus about the company's external vision and strategy and lead the execution of smart effective communications campaigns based on that strategy. You will report to the EVP of Strategic Partnerships and General Counsel and work closely with our Chief Policy and Strategy Officer as well as the rest of Oscar's Leadership Committee.You will be responsible for successfully orchestrating all of our Corporate Executive & Policy and Product & Tech communications efforts so that Oscar's mission values and business model are clear to an exceptionally diverse intricate web of stakeholders: health care tech and political press; health systems and local providers; health policy academics and bloggers; equities and startup analysts prospective engineering talent in the tech ecosystem and more. Critically you will also be charged with managing and developing a nimble talented team of communications professionals.Key Goals Include: Working closely with Oscar's leadership to find sustained and novel ways to communicate the strength of Oscar's business and approach to reporters health system partners brokers analysts and prospective investorsUsing Communications as a business development tool and driving long-term earned media strategies that grow and enhance Oscar's reputation with health systems brokers and consumers across current and prospective markets Leading growing and mentoring a talented Communications team in service of building a best-in-class communications departmentSupporting growth by developing and executing precise calibrated earned media campaigns that are aligned with our Marketing efforts and reach consumers across at least a dozen local markets — both during defined time periods such as Open Enrollment for individual insurance and year-round in business lines such as Oscar for BusinessDevising creative owned and earned media strategies that retain Oscar's status as a leading innovator in product & tech and home to the best engineering product and design talentUsing polished instincts and media coaching skills to serve as a trusted communications adviser to the CEOElevating Oscar's Leadership Committee and executive bench to be strong credible voices in the health care industryCollaborating with the Internal Communications Director to support a comprehensive employee engagement and community-building strategyEnsuring that relevant stakeholders across the company are engaged with and aware of Communications Response protocols for a full range of critical time-sensitive scenarios -- including regulatory social media etc. Qualifications:10 years of experience in technology health care and/or political communications; with at least 3 - 5 years of experience serving directly as a communications adviser to C-Suite leadersAt least 5 years of experience managing and developing junior communications talentStrong relationships with national business health care and technology reporters editors and bloggers In addition you have a: Demonstrated passion for working on significant and complex issues of business and public policy on a national scaleNimble accelerated approach to communications -- you recognize the news cycle is more like 24 seconds rather than 24 hours and lead your teams to work that wayHealthy interest in how media is changing and how to evolve communications strategies to adapt to the new landscapeAre humble low-ego and committed to the team that drives your success At Oscar being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we work to cultivate an environment where exceptional people can be their most authentic selves and find both belonging and support. We're on a mission to change healthcare -- an experience made whole by your unique background and perspectives.Pay Transparency Policy: Oscar's Pay Transparency Policy ensures that you won't be discharged or discriminated against based on whether you've inquired about discussed or disclosed your pay. Read the full policy here Communications Marketing Strategy Startup Media Leadership Executive Technology
Care Interventions Project Manager
Phoenix, Arizona, United States
Show more ...
nurses doctors and designers to drive population health initiatives across the company.We’ll throw you in the deep end expect you to understand complexity distill it explain it and drive improvements across the business. Some of the questions we tackle include:How can we build meaningful and scalable programs to reduce cost while improving members experience?How can we leverage member engagement across our Care Delivery functions to intelligently and creatively support our sickest members?How can we drive member behaviors that lead to better health outcomes?How can we distill an unstructured opportunity into a set of concrete actions to drive outcomes? How will we know if it works?How can we make sure members are matched with the right level of care when they need it?How can we use data to better predict the care a member needs?Must-have qualities include:Bachelor’s Degree from an accredited university3-5 years of work experience in a highly analytical role (e.g. economics data science)A proven track record in performing data driven analytical work and/or driving complex cross-functional initiativesAbout you:Outstanding structured and critical thinkingA passion for understanding complex issues with a data driven approachKnowledge of health care health economics health policy or health insuranceStrong analytical capability and the ability to use a variety of tools to answer your own questions (e.g. Excel/SQL/Python)Ability to collaborate effectively with individuals across the companyAble to put together a project plan and work throughout the company to hold teams accountable and drive resultsExcellent listener and clear concise communicatorTake a solutions-oriented approach - always looking for new ways to effectively tackle a problem despite resource constraintsBe someone that gets things doneDrive initiatives forward with limited guidance and oversightUse data analysis to come up with creative solutions to complex problems and produce tangible resultsEnjoy experimenting and iterating on ways to solve a problemZoom in and outWilling to sweat the details when you need to but also have a view on how to shape the bigger pictureEnjoy switching in and out of business clinical and social ways of thinkingAble to frame and present your findings to senior audiencesAbove all be thoughtful humble and team-oriented. At Oscar being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we work to cultivate an environment where exceptional people can be their most authentic selves and find both belonging and support. We're on a mission to change healthcare -- an experience made whole by your unique background and perspectives.Pay Transparency Policy: Oscar's Pay Transparency Policy ensures that you won't be discharged or discriminated against based on whether you've inquired about discussed or disclosed your pay. Read the full policy here. Clinical Python
Manager, Provider Operations
New York, New York, United States
Show more ...
service and healthcare companies to work side by side to disrupt health insurance. The result? Better people better ideas and better healthcare.What is the Position? In this role you will work with the front-line team that tackles Oscar’s provider service needs. You will be responsible for ensuring that Oscar maintains the highest level of service for our providers by monitoring and reporting against key metrics partnering with stakeholders to drive performance improvements and working cross-functionally to implement needed process changes.  Responsibilities:Manage a large team of outsourced provider services specialistsBuild an excellent understanding of the provider services workflows and operating systems (tools phone system workforce management dashboards) and how they come together to create our provider experienceBuild a plan to improve the performance of our business & begin executing on operational initiatives for the future such as:Workflow evaluation and redesign to allow for service of additional lines of business and partnershipsInternal feedback mechanisms which result in process & product improvementLaunching new channels for connecting with providers such as chat or email supportOngoing management and evaluation of outsourced partnerBecome a critical source of support for the provider services team and deliver solid data-driven recommendations for process & business performance enhancements Identify and implement strategies to improve the efficiency transparency and quality of provider serviceWork cross-functionally to deliver additional impact across the businessAbout you:3-5 years of experience in operations customer service or a contact center. Experience in healthcare or working with or on behalf of hospital systems a strong plus.You have the ability to identify and synthesize trends both anecdotally and in data and you proactively recommend solutionsYou use data and analysis to make decisions and to influence others. You value the role of analytics in decision making.Comfortable with workflows process improvement and lean/efficient management approach.You thrive in ambiguous work environments and love rolling up your sleeves and being scrappy. You are willing to write the playbook for your role.You are a strong team player a natural people leader and have a high degree of flexibility.Strong interpersonal interactions (e.g. partnering conflict management consulting etc.) and open to giving/receiving constructive feedbackProviding exceptional service is a personal passion and shows in every aspect of your workA plus…Strong quantitative analysis skills as well as strong Excel and initial SQL skillsExperience working in a leadership capacity with front-line operators Knowledge of health care health insurance and hospital and physician billing Network Management Leadership Management Technology Analytics Consulting
Nurse Case Manager
Phoenix, Arizona, United States
Show more ...
service and healthcare companies to work side by side to disrupt health insurance. The result? Better people better ideas and better healthcare.Providing clinical support for a dedicated group of members with a wide range of health issues our nurses partner with Care Guides who are non-clinical experts at Oscar’s plans benefits and member tools. Your team will advocate for its members in a significant and meaningful way to help them better navigate the healthcare system- from hospital discharge coordination to longer-term care management support. You will leverage your clinical judgment empathy and problem-solving skills to ensure the best outcome for each member. On a daily basis our Concierge Nurse Case Managers:Work with non-clinical teammates in assisting your members navigate the healthcare system Communicate with your members via phone or secure messaging using your clinical expertise in an unscripted way to provide education on health conditions new medications and proceduresCoach your non-clinical teammates on how they can help you add more clinical value to all our member interactionsAssist in the coordination of care across a variety of settings (outpatient ER home care) while maintaining strict confidentiality and the highest level of professionalismActively reach out to members undergoing difficult health challenges develop care plans with them and help guide them through the healthcare system to improve the overall experienceYou:Excited about helping others and Oscar improvePassionate about changing the healthcare experience for our members and improving their healthRespond to challenges with patience empathy and tenacity while maintaining a flexible attitude Have intermediate or advanced computer literacy skillsEnjoy working in a diverse collaborative environmentOther Desired Qualifications:Associates degree in Nursing (BSN preferred)Active unrestricted RN license and are able to obtain additional state licenses as needed. (Oscar members are currently in New York New Jersey Texas and California)2+ years experience caring for patients in a hands-on acute care setting OR 2+ years combined experience in hospitals/outpatient clinics/insurance companiesBilingual (English/Spanish) BenefitsWork Monday through Friday- no nights weekends or holidaysFull medical dental and vision benefitsCompetitive salaryPTOCasual fun work environmentFully stocked Oscar kitchensAt Oscar being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we work to cultivate an environment where exceptional people can be their most authentic selves and find both belonging and support. We're on a mission to change healthcare -- an experience made whole by your unique background and perspectives.Pay Transparency Policy: Oscar's Pay Transparency Policy ensures that you won't be discharged or discriminated against based on whether you've inquired about discussed or disclosed your pay. Read the full policy here. Clinical Management Management
Care Delivery Regulatory Associate
New York, New York, United States
Show more ...
and design to revolutionize healthcare. We’ve brought together a talented team that is passionate about helping people navigate the complex and confusing healthcare industry. Oscar is dedicated to offering a simpler and more human health insurance experience - our Care Delivery team is critical in achieving that mission and includes our Population Health & Member Strategy Concierge Oscar Clinic Telemedicine and Complex Case Management (CCM) teams.  As the Care Delivery Regulatory Associate you will be responsible project managing and supporting discrete regulatory tasks and for ensuring Oscar is compliant with all federal and state regulatory requirements that touch our Care Delivery organization. You will work closely the Care Delivery Regulatory Manager and with team leaders across the Care Delivery organization to ensure that each business area has the support it needs to complete their regulatory tasks.  We’ll expect you to become a regulatory expert understanding and anticipating upcoming audits information requests and/or investigations. You’ll be a cross-functional player and collaborate with other departments to ensure we have proper documentation for all agency requirements during and between audits. Your work will have a direct impact on the success of regulatory compliance for Care Delivery and for Oscar as a whole. Responsibilities:Support and track cross-functional regulatory workProject manage and assist in developing and maintaining calendars and databases for filings and other regulatory requirements that touch the Care Delivery organizationAssist in developing streamlined process for collecting audit materials and getting necessary updates to materials or internal workflows from stakeholdersProject manage all regulatory and compliance projects assigning department owners and ensuring deadlines are metPartner with business owners to translate and operationalize regulatory requirements supporting them through building operations that meet and exceed regulatory expectationsEdit review and support the writing of policies and proceduresAssist in researching regulations for expansion purposes About you:You have a Bachelor’s Degree from an accredited university and 2-4 years of work experienceYou have experience working in a regulatory legislative or government setting. Experience working with NCQA and/or other regulatory bodies is a strong plus.You are highly organized and detail oriented with strong follow through skills. You have no problem working autonomously and managing competing demands and shifting prioritiesYou love to get into the weeds when needed and are excited about making a tight project plan and keeping team members accountableYou like to work cross functionally and manage deliverables from different departmentsYou’re open to change -- we’re working in an ever changing environment. We’re expanding our offerings rapidly and need a team member to keep us in check from a regulatory perspective as we doYou have excellent communication skills (both written & verbal) and have a proven ability to build strong relationships You love to learn! You are excited about diving deep into the details of what it means from a compliance & regulation perspective as we enter new markets or areas of healthcare Member Care and Service Strategy Management Management Technology Audit Compliance
Recruiting Coordinator
New York, New York, United States
Show more ...
service and healthcare companies to work side by side to disrupt health insurance. The result? Better people better ideas and better healthcare.About the Role:In our recruiting model our coordinators are the empowered backbone of our team; you stay on top of things and deliver an outstanding candidate experience. And that will make you grow fast. Our recruiting coordinators usually move up and quickly into full recruiter roles and we're looking for new additions to our coordinator team.Responsibilities:Recruiting is about process: First and foremost you own the recruiting process and ensure that all necessary steps in the process are planned and consistently delivered.Recruiting is about people: the coordinator is a super-connector. Keep your clients i.e. candidates hiring managers and recruiters in the loop. Build relationships keep everyone on track.Get stuff done efficiently: You'll be scheduling interviews working directly with candidates and hiring managers. No better way to learn how to work and prioritize well.You'll get visibility into plenty of things going on learn from it and improve. This role will build your foundation for being a top recruiter or people professional.About you:What your undergraduate degree is in doesn't matter. That you were good at it does.Realistically you have some practical experience with driving process setting expectations and executing.You are passionate about people you like getting things done.Above all else you must be highly organized and create excellent partnerships be a strong team player.You love taking initiative and proactively provide suggestions on how to streamline and improve processes. At Oscar being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we work to cultivate an environment where exceptional people can be their most authentic selves and find both belonging and support. We're on a mission to change healthcare -- an experience made whole by your unique background and perspectives.Pay Transparency Policy: Oscar's Pay Transparency Policy ensures that you won't be discharged or discriminated against based on whether you've inquired about discussed or disclosed your pay. Read the full policy here. People Recruiting Technology