Careers at Oscar Health

Mission

Oscar Health aims to provide simple, accessible and comprehensive health insurance coverage to individuals, couples and families.

History

Oscar Health was founded in 2012 by Harvard Business School classmates Mario Schlosser (“Schlosser”), Kevin Nazemi and Josh Kushner (“Kushner”). Of these co-founders only Schlosser, the Company’s current Chief Executive Officer, retains an executive role at the Company.

According to several reports, the idea behind Oscar Health followed Kushner’s experience of trying to purchase health insurance. After receiving a quote that he struggled to understand, he began to develop a more accessible and simple method of providing health coverage.

Having already invested in a number of tech start-ups through his venture capital firm Thrive Capital, Kushner believed that contacts he had already established would be able to assist him in creating a health insurance business in the mould of tech giants Amazon and Spotify. His first step in this process was to bring on board Schlosser and Nazemi to help build the new company’s platform.

Oscar received began to attract seed funding in 2013 and launched its first formal round of funding in 2014, raising $80 million from investors including General Catalyst Partners, Khosla Ventures and Breyer Capital. 2014 was also the year that Oscar Health began insuring members in New York. The Company has since expanded to serve customers in New Jersey, California and Texas.

Oscar Health continues to post annual losses. It, however, has still been able to attract significant funding, raising a total of $727.5 million including form high-profile investors such as Google Capital and Goldman Sachs.

Business model of Oscar Health

Customer Segments

Oscar Health provides health insurance coverage to individual consumers, couples and families.

Oscar Health only serves customers in a handful of counties and states across the US. Its principal market is New York, the location of Company’s headquarters, where it has around 69,000 members. In 2015 the Company was reported to have a 10% market share for the health care exchange in New York. Oscar Health has also served customers in New Jersey since 2015, where it has around 28,000 members, and moved into parts of California and Texas in 2016. The Company, however, is reported to have had difficulty gaining traction in California, enrolling just 5,000 members in the Los Angeles and Orange County area.

Value Propositions

Oscar Health’s provides value to its customers through its simplified insurance products, the convenience and accessibility of its services, its use of technology, and its flexibility.

The Company offers custom quotes to its customers, which can be obtained either online or from direct sales representatives.

The Company allows its customers to use technology to track activity and health performance through its mobile app, which also enables members to contact qualified medical practitioners from anywhere.

Oscar Health’s key selling point is that it claims to simplify the notoriously complex process of buying health insurance, purporting to offer a no-surprise experience to its customers with easily understood insurance plans.

Channels

Oscar Health operates a website at www.hioscar.com, through which customers are able to generate a custom insurance quote, select an insurance plan and becoming an Oscar Health member.

In addition to its online channel, Oscar Health operates a hybrid sales model. The Company sells insurance plans to customers both directly through its own sales teams, through third-party partner brokers and through health insurance marketplaces. The Company’s products are available on health exchanges – organisations set up to facilitate the purchase of health insurance in accordance with the Affordable Care Act – in New York, New Jersey, California and Texas.

Oscar Health members are also provided access to the Company’s mobile application, available on iOS and Android, through which they are able to manage their health history – including doctor visits, and view prescriptions, and laboratory work.

Customer Relationships

Oscar Health’s health insurance products are available on a largely self-service basis, with customers able to get a custom quote, select a coverage plan and register an Oscar Health account via the Company’s website. Customers are also able to contact the Company’s sales team directly, in order to receive a more personalised service.

Oscar Health maintains a relationship with its members through its mobile app, which allows customers to manage their healthcare histories, contact doctors and arrange prescriptions. The Company also operates Facebook, YouTube, LinkedIn, Instagram and Twitter accounts through which it is able to interact directly with its members and keep them updated with company developments.

Key Activities

Oscar Health operates as a subsidiary of Mulberry Health. The Company provides a range of custom health insurance services to individuals, couples and families. Its plans cover a range of services and outcomes, including free doctor visits, free generic drugs, routine care services, immunisations, pregnancy screenings, and laboratory tests.

Oscar Health also provides its members with discounted rates for specialist visits, brand-name drugs, urgent care, and other common care needs, as well pregnancy, surgery, and recurring illness coverage.

Oscar Health’s insurance services are supplemented by the Company’s Doctor On Call, through which members are able to access short consultations with qualified doctors, enabling them to receive advice and prescriptions without leaving their home.

Key Partners

Oscar Health partners with a range of companies in the provision of its insurance products, principally comprising:

  • health insurance brokers, including independent sales agents and third-party insurance brokers;
  • healthcare providers, including primary care practices, hospitals, urgent care clinics, and pharmacies, as well as drug providers and pharmaceutical companies; and
  • healthcare practitioners spanning the entire medical sector, including primary care physicians, psychiatrists, dermatologists, orthopaedic surgeons, cardiologists and dentists.

Among Oscar Health’s partners are Tenet Healthcare, Baylor Scott & White Health, Jacobi Medical Centre, Coney Island Hospital, Nassau University Medical Centre, and Plainview Hospital.

Oscar Health also has a tie-up with technology company Misfit, which provides Oscar Health-branded activity tracking products for the Company’s members.

Key Resources

Oscar Health’s key resources are its network of provider and broker partners, its mobile customer relationship platform, and its personnel.

The Company employs a workforce of almost 200, of which its sales staff play a key role.

Oscar Health does not have any patent applications filed with the US Patent and Trademark Office.

Cost Structure

Oscar incurs costs in relation to the payment of medical and network fees, maintenance and operation of its offices, implementation of marketing and advertising campaigns, and retention of its personnel – who number around 185 as of April 2015.

Oscar accrues substantial costs in the form of medical bills and start-up costs as it expands into new states and counties. Chief Executive Officer Schlosser attributed the Company’s 2015 losses evenly to start-up and expansion costs and New York medical losses.

Oscar, as a newly-established insurance firm, has also had to pay high fees for access to health networks and hospital contracts. These costs, however, are expected to decrease once the Company’s initial high-fee contracts have expired and new agreements can be negotiated.

Revenue Streams

Oscar Health generates revenue through the provision of health insurance plans that cover routine and specialist care provisions, as well as through a Doctor On Call service that enables customers to access short consultation over the phone. The Company’s plans are priced on a case-by-case basis.

As a privately-owned company Oscar Health does not publicly disclose its financial results. However, the reports have attempted to estimate the Company’s revenue figures using available figures. Coverage in 2016 suggested the Company has around 145,000 customers, with each customer paying an average of $5,000 per year, resulting in an approximate annual revenue of $750 million.

While Oscar Health continues to attract investors it is yet to make a profit, with operating and set-up costs outstripping the Company’s revenue generation. The Company was reported to have lost around $105.2 million in 2015.

Our team

Mario Schlosser,
Co-Founder and Chief Executive Officer

info: Mario has served as Oscar Health’s Chief Executive Officer since co-founding the Company in 2012. He is also a co-founder of financial services provider Sofin Corporation. Schlosser began his career in 2002 as a fellow senior associate at McKinsey and Company. In 2006 he founded Vostu, a social gaming company in Brazil, of which he served as Chief Scientist for six years. In 2007 he also joined Bridgewater Associates as a senior investment associate, a role he held for almost three years. Before co-founding Oscar Health, Schlosser served briefly as a research associate in the MIT Media Lab’s Social Computing Group. He holds a master’s degree in Electrical Engineering from the University of Hannover and a master’s degree in Business Administration from Harvard Business School.

Dave Henderson,
President of Insurance

info: Dave has served as Oscar Health’s President of Insurance since 2012. He has previously held a number of senior executive roles, with a principal focus on healthcare marketing. He began his career in 1987 as a marketing manager at Fallon Community Health Plan. After five years he moved to CIGNA Healthcare as Vice President of Sales and Marketing, a position he held for just over six years before serving briefly as Senior Vice President and Chief Marketing Officer at HealthFirst. In 2005 Henderson was appointed Chief Marketing Officer at CDPHP. He stayed in this position for just under two years before assuming an equivalent role at MVP Health Care in 2007. Prior to joining Oscar Health, Henderson had a brief short spell as Chief Operating Officer at IkaSystems before returning to MVP Health Care as Chief Marketing Officer. Henderson holds master’s degree in Business Administration of Western New England University.

Kevin Campbell,
Chief Operating Officer

info: Kevin has served as Chief Operating Officer at Oscar Health since 2015. According to his corporate networking profile, he also continues to serve as Co-Chief Operating Officer at Bridgewater Associates. Campbell has previously held a number of senior leadership positions, including President of Exult, Head of Sales at Hewitt Associates, and Group Chief Executive for Outsourcing at Accenture. His last significant executive role prior to joining Oscar Health was as Accenture’s Group Chief Executive for Technology. Campbell holds a bachelor’s degree from the Boston College School of Management.

Jobs at Oscar Health

Population Health Associate
New York, New York, United States
Job Description: Healthcare is vast and intricate. Here at Oscar, we have the privilege of touching many parts of the system. As part of the Population Health team you’ll have the opportunity to run data-informed programs to improve member health and to modify Oscar’s costs. You’ll work alongside nurses, doctors, designers, data scientists and care guides to drive population health initiatives across the company. We’ll throw you into the deep end and expect you to design, test and improve systems and processes to address clinical quality in coordination with departments across Oscar. Key questions we work on include: How do we persuade members to see a provider and make provider outreach more effective?How do we optimize our internal operations to leverage every source of data and existing programs to learn about a member’s current health behaviors and gaps in care?How do we engage health system partners to collaboratively close quality gaps in care? How can we systematically identify opportunities to improve our outreach to members and refine our clinical quality programs?Must-have qualities include:Be someone that gets things doneDevelop creative solutions to complex problems and produce tangible resultsBe able to put together a project plan and work throughout the company and with external vendors to hold teams accountable and drive resultsEnjoy experimenting and iterating on ways to solve a problemOutstanding structured and critical thinkingA passion for understanding complex issues with a data-driven approachA technical bent and the ability to use data to answer your own questions Analytical skillsPerspective - zoom in and outSweat the details when you need to but also have an idea of how to shape the bigger pictureEnjoy switching in and out of business, clinical and social ways of thinkingPrior experience in the healthcare industry, especially in Stars/HEDIS and/or Medicare Advantage is a plus. Above all, be thoughtful, humble and team-oriented.Oscar is an equal opportunity employer. Should you be a fit for this role, one of our recruiters will contact you from a hioscar.com e-mail address. Oscar recruiters do not request your sensitive personal information by email. Clinical
Nurse Case Manager
Phoenix, Arizona, United States
Job Description: Hi, we’re Oscar.We are changing how health insurance works. Our goal is to make health insurance simple, transparent and human. We need your help to do so. We brought together leaders from top technology, service and healthcare companies to work side by side to disrupt health insurance. The result? Better people, better ideas, and better healthcare.Providing clinical support for a dedicated group of members with a wide range of health issues, our nurses partner with Care Guides, who are non-clinical experts at Oscar’s plans, benefits and member tools. Your team will advocate for its members in a significant and meaningful way to help them better navigate the healthcare system- from hospital discharge coordination to longer-term care management support. You will leverage your clinical judgment, empathy, and problem-solving skills to ensure the best outcome for each member. On a daily basis our Concierge Nurse Case Managers:Work with non-clinical teammates in assisting your members navigate the healthcare system Communicate with your members via phone or secure messaging using your clinical expertise in an unscripted way to provide education on health conditions, new medications, and proceduresCoach your non-clinical teammates on how they can help you add more clinical value to all our member interactionsAssist in the coordination of care across a variety of settings (outpatient, ER, home care) while maintaining strict confidentiality and the highest level of professionalismActively reach out to members undergoing difficult health challenges, develop care plans with them, and help guide them through the healthcare system to improve the overall experienceYou:Excited about helping others, and Oscar, improvePassionate about changing the healthcare experience for our members and improving their healthRespond to challenges with patience, empathy, and tenacity while maintaining a flexible attitude Have intermediate or advanced computer literacy skillsEnjoy working in a diverse, collaborative environmentOther Desired Qualifications:Associates degree in Nursing (BSN preferred)Active, unrestricted RN license and are able to obtain additional state licenses as needed. (Oscar members are currently in New York, New Jersey, Texas and California)2+ years experience caring for patients in a hands-on, acute care setting OR 2+ years combined experience in hospitals/outpatient clinics/insurance companiesBilingual (English/Spanish) BenefitsWork Monday through Friday- no nights, weekends or holidaysFull medical, dental, and vision benefitsCompetitive salaryPTOCasual, fun work environmentFully stocked Oscar kitchensAt Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we work to cultivate an environment where exceptional people can be their most authentic selves and find both belonging and support. We're on a mission to change healthcare -- an experience made whole by your unique background and perspectives.Pay Transparency Policy: Oscar's Pay Transparency Policy ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here. Clinical Management
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Regulatory Operations Coordinator (LA)
Los Angeles, California, United States
Job Description: We are changing how health insurance works. We want to create a healthcare experience that’s intuitive and puts people, not cost or workflows, first. We’re using a consumer-focused and tech-driven approach to do so. This positions us uniquely in the space - and creates one of the biggest opportunities in healthcare.We brought together leaders from top technology, healthcare and service companies to deliver on our promise and seize this opportunity. We all work side by side in a collaborative, energetic, and creative environment. The result: better people, better ideas, and better healthcare.Oscar is seeking a smart, energetic, diligent and organized Regulatory Operations Coordinator to join the California team. The Regulatory Operations Coordinator will: be involved in the coordination of California provider and network regulatory filings and support the Regulatory Affairs team in coordinating regulatory meetings. In addition to working closely with the California team and Legal, the Regulatory Operations Coordinator will work with stakeholders across the company.Duties and Responsibilities include:Assist in developing provider and network filings required by law.Maintain databases for regulatory and legal documentsMaintain calendar for filings and other regulatory requirementsPrepare and file required documentation with state regulatorsAssist Legal, Compliance, and Finance teams in responding to information requests and audits from state and federal regulatorsProject management responsibilities across initiativesAbout You:AA or BAHighly organized and detailed oriented with strong work ethic, follow-through skills and overall good judgmentExcellent communication skillsCollaborative team player with simultaneous ability to work autonomously and manage competing demands and shifting prioritiesBonus points if you:Have experience working with Covered California, the Department of Managed Health Care, or California advocacy groupsUnderstand the Affordable Care Act and health insurance industryHave worked at a startupAt Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we work to cultivate an environment where exceptional people can be their most authentic selves and find both belonging and support. We're on a mission to change healthcare -- an experience made whole by your unique background and perspectives.Pay Transparency Policy: Oscar's Pay Transparency Policy ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here. Legal Finance
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Senior Product Designer, Internal Tools
New York, New York, United States
Job Description: Job Description Hi, we’re Oscar. We are changing how health insurance works. Our goal is to make health insurance simple, transparent and human. We need your help to do so. We brought together leaders from top technology, service and healthcare companies to work side by side to disrupt health insurance. The result? Better people, better ideas, and better healthcare. About the Role: We are hiring a Senior Product Designer to help design the future of healthcare. We believe that healthcare should be easy, streamlined and transparent. You’ll work closely with product managers, engineers and other designers to develop and thoughtful healthcare experiences. We're a collaborative group, guided by a highly iterative user-centered design process. That means the lines between disciplines becomes blurred, and the impact you can have is huge. Who are you? A designer with 4+ years of experience in the digital product space. Deep product experience demonstrated through a portfolio of multiple case studies. Experience collaborating with Product Managers on product briefs, scoping projects and roadmapping. Willing to define and navigate ambiguity. Iterative design methodologies drive your ability to gather feedback early and often. Utilizes user research, analytics, and strategy to back design choices. Exceptional facilitator. You know how to usher a big and small project through to launch and ensure you are always in sync with your team counterparts. Capable of balancing user and business needs. Extensive experience building products with multidisciplinary teams. Fluent in modern web technologies and a fundamental understanding of front-end development. Excited to contribute and take ownership at an early stage of a company. Flexible in a fast-changing startup environment (able to “roll with the punches”). Sharp eye for detail and highly developed organizational skills. Exceptional foundational design skills (typography, composition, overall good design sensibilities.) Overly communicative and has mature toolbox of communication and teamwork styles This position reports to the Director of Product Design in our NYC headquarters. We appreciate designers who think deeply, speak clearly, and love collaboration and feedback. Oscar has a positive, diverse, and supportive culture — if this sounds like a good fit for you, send us a note with links to your work and experience. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we work to cultivate an environment where exceptional people can be their most authentic selves and find both belonging and support. We're on a mission to change healthcare -- an experience made whole by your unique background and perspectives. Design Strategy
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Valuation Actuary
New York, New York, United States
Job Description: In this role, you will join our actuarial team. You will own pieces of our actuarial work that enables our innovative model to succeed as we grow. We understand and value technology, so this can become a powerful part of your tool kit. Responsibilities: Develop, lead, and scale valuation and reporting processes supporting Oscar’s rapidly growing block of business and product lines. Key responsibilities include setting IBNR reserve, reinsurance projections, and other cost accruals on a monthly basis. Build, streamline, and maintain actuarial models on top of our analytical infrastructure to support valuation processes and incorporate new methodologies. Maintain good relationships and open lines of communication with our Finance, Accounting, and FP&A teams. Responsible for managing actuarial aspects of financial audits. Own reporting for both internal and external stakeholders. Lead and/or play a key role in special projects and analyses relating to results and experience monitoring. Monitor the impact of underlying operational changes on the results and valuation process. About you: You're a Fellow in the Society of Actuaries or on track to become one You have 5-10 years of relevant actuarial experience in healthcare You have mastered foundational actuarial principles, including but not limited to pricing, valuation, modeling, and product development You’re have familiarity with financial & regulatory reporting You have strong Business acumen and knowledge of the healthcare industry, products, and business cycles/trends You have excellent technical, analytical and problem-solving skills. You have outstanding communication, facilitation, negotiation, and presentation skills You're able to work well with a smart, passionate, and growing team You have a preference for working in a dynamic startup environment where everyday offers new challenges We are changing how health insurance works. Our goal is to make health insurance simple, transparent and human. We need your help to do so. We brought together leaders from top technology, service and healthcare companies to work side by side to disrupt health insurance. The result? Better people, better ideas, and better healthcare. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we work to cultivate an environment where exceptional people can be their most authentic selves and find both belonging and support. We're on a mission to change healthcare -- an experience made whole by your unique background and perspectives. Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known. Pay Transparency Policy: Oscar's Pay Transparency Policy ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here. Finance Finance
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Product Analytics
New York, New York, United States
Analytics Associate
New York, New York, United States
Lead Infrastructure Security Engineer
New York, New York, United States
Job Description: Hi, we’re Oscar. We are changing how health insurance works. Our goal is to make health insurance simple, transparent and human. We need your help to do so. We brought together leaders from top technology, service and healthcare companies to work side by side to disrupt health insurance. The result? Better people, better ideas, and better healthcare. Oscar is a health insurance company that is revolutionizing the way the industry works. We are using technology to make quality health insurance affordable. Every day, we are making a difference in people’s lives. We build intuitive and powerful systems for people who use our insurance, for our staff, and for others in the healthcare ecosystem. Security of these systems is paramount to us. People who use Oscar trust us with their confidential data, and we must honor their trust. We are looking for passionate information security leaders who are excited to take on significant responsibilities and help us build a world class security program. As a Security Architect, you will have an opportunity to drive a number of Security team initiatives. You will partner with our infrastructure engineering and development teams, as well as with other groups within the company. Working as a direct report to our Head of Information Security, you will play a major role in setting the course for the security initiatives, making strategic decisions, and build security into our systems and processes. We believe in idea meritocracy and maintain open communication environment where our team members are encouraged to contribute and where their contributions are valued. We have amazing world class technologists designing and developing our systems. In your role, you will work closely with them and help them implement the best information security practices. While we are looking for people with domain expertise who could hit the ground running, we encourage our staff to cut across multiple information security disciplines, so that they participate in broader range of projects and grow professionally. Key qualifications Prior experience as a senior member of information security team Knowledge of key principles of hardening system infrastructure. Prior experience with Linux and AWS Experience with using a scripting language (e.g., Python) Ability to partner with infrastructure engineering and development teams to drive security initiatives Ability to create roadmaps for security initiatives and drive towards specific results Being able to articulate security risk related to specific processes Broad knowledge of key security technologies and commercial products Being able to think like a hacker Being both a strategic thinker and a hands-on team player, prepared to wear different hats if needed Ability to think critically and suggest improvements for the existing processes At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we work to cultivate an environment where exceptional people can be their most authentic selves and find both belonging and support. We're on a mission to change healthcare -- an experience made whole by your unique background and perspectives. Engineering Technology
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Lead Application Security Engineer
New York, New York, United States
Job Description: Hi, we’re Oscar. We are changing how health insurance works. Our goal is to make health insurance simple, transparent and human. We need your help to do so. We brought together leaders from top technology, service and healthcare companies to work side by side to disrupt health insurance. The result? Better people, better ideas, and better healthcare. Oscar is a health insurance company that is revolutionizing the way the industry works. We are using technology to make quality health insurance affordable. Every day, we are making a difference in people’s lives. We build intuitive and powerful systems for people who use our insurance, for our staff, and for others in the healthcare ecosystem. Security of these systems is paramount to us. People who use Oscar trust us with their confidential data, and we must honor their trust. We are looking for passionate information security leaders who are excited to take on significant responsibilities and help us build a world class security program. As a Security Architect, you will have an opportunity to drive a number of Security team initiatives. You will partner with our infrastructure engineering and development teams, as well as with other groups within the company. Working as a direct report to our Head of Information Security, you will play a major role in setting the course for the security initiatives, making strategic decisions, and build security into our systems and processes. We believe in idea meritocracy and maintain open communication environment where our team members are encouraged to contribute and where their contributions are valued. We have amazing world class technologists designing and developing our systems. In your role, you will work closely with them and help them implement the best information security practices. While we are looking for people with domain expertise who could hit the ground running, we encourage our staff to cut across multiple information security disciplines, so that they participate in broader range of projects and grow professionally. Key qualifications Prior experience as a senior member of information security team Knowledge of key principles of hardening system infrastructure. Prior experience with Linux and AWS Experience with using a scripting language (e.g., Python) Ability to partner with infrastructure engineering and development teams to drive security initiatives Ability to create roadmaps for security initiatives and drive towards specific results Being able to articulate security risk related to specific processes Broad knowledge of key security technologies and commercial products Being able to think like a hacker Being both a strategic thinker and a hands-on team player, prepared to wear different hats if needed Ability to think critically and suggest improvements for the existing processes At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we work to cultivate an environment where exceptional people can be their most authentic selves and find both belonging and support. We're on a mission to change healthcare -- an experience made whole by your unique background and perspectives. Engineering Management
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